West Coast Fiero, Tehachapi CA

I ordered their A/C Lines thinking they would drop into my project. I received piece parts literally in a relabeled box from McMaster Carr. The owner called me a liar about what was on their own website. Then, they changed their website to state "assembly required. I won a dispute with my credit card company, and they had to pay the fees.

Up yours, Chris!

On February 9th, I placed an order with WestCoast for a bunch of parts for my Fiero 3800 swap, and for some headers and exhaust for the same build. They told me the first batch of parts would ship in about 2 weeks, the exhaust, in about 6. Okay, fine, completely reasonable. A few weeks goes by, and I get the first batch of parts, no complaints yet. Fast-forward to March 26th, I email asking for an update on the exhaust, explained my car was in a professional mechanics shop waiting on nothing but the exhaust. The owner of WestCoast, Chris, told me "You are in the works with your exhaust. Check middle of next week". I send an email the next week, no reply.another the week after, no reply. Another, no reply. Weeks go by, and multiple emails with no response, I call up, takes about 5 tries to get through. Chris answers, when I mention how it's around 10-12 weeks from the order, instead of the expected 6, he starts going off about "don't you know there's a pandemic? ". Well yes Chris, I do, and we're over a year into it. I thought the pandemic was considered when I was given a 6 week estimate on the exhaust. He rudely says "if you don't want to wait, we can give you a refund", which I decline, as I need the parts ASAP and I placed the order weeks ago, and my mechanics are waiting on the exhaust. I call back 2-3 weeks later, ask for an update, they tell me I’m "up next", after the exhaust they're currently working on, and to call back in a week. I call back in another week, they tell me "there's one more person ahead of me, then they can start mine". They told me the delay was the headers, as they only have one guy (acting like it's my fault), but they could ship the downpipe and exhaust separate from the headers. I said no, since the rest of the exhaust is useless without the headers. So, I end up waiting another 4 weeks, so we're at the around 18~ week point since I placed this "6 week" order. I call up again, and by now, I am trying to only deal with a specific worker they have "Brett" (Honestly, Brett is a great employee, his boss is just horrible at running the business and dealing with customers). I keep hearing at this point now “it’s a work in progress” for about 3 weeks. I paid $600USD to have my headers and exhaust ceramic coated, but they now tell me that their ceramic coating supplier went out of business, and they can either wait a few more months to find a new supplier, or ship my exhaust as is and refund me for the ceramic coating / use some of the ceramic coating to pay for shipping (Despite the order being 20~ weeks late at this point, they still want me to pay full for shipping). I tell them ship it ASAP, so they take the $300 in ceramic coating for the headers, and use that for shipping…. 3 more weeks go by, they send me a UPS tracking number for the rest of the exhaust… I guess the $300 in ceramic coating for that half of the exhaust isn’t getting refunded either. The products in the end are good quality, don’t get me wrong, but the absolutely disgusting business practices, constant lies and leading on customers, rudeness of Chris the owner, I cannot warn people enough to stay away from WestCoastFiero / WestCoastFabrication. This was a $4,500.00 USD order, and they didn’t care about me at all. If I complained at all before I got all the stuff, and didn’t remain as patient as I was, there’s no way in hell I would have got what I paid for. In my opinion, they owe me at least $600 for the ceramic coating they didn’t do. I didn’t get what I paid for fully in the end, and am very unhappy with this company. BUYER BEWARE! They have cost me hundreds more than I originally expected in needing to pay for additional ceramic coating now at my local shop, and having to tie up a spot at my mechanics shop. It’s unreliable if you’ll even get a response from them through email, and they’ll give you the runaround on the phone. Chris had the audacity to tell me to be patient around 18 weeks into the order, when he said it would take 6. Limited by character limit, could write more, BUYER BEWARE!

This shop it's run by absolute crooks. They will ignore refund requests, ignore emails, hold your money hostage for months. He will lie about the status of your order. He is currently holding 1700 dollars hostage and he hasn't even shipped my parts yet. 36 days ago my order was placed. Currently relying on a charge back to get my money back. DO NOT USE THIS SHOP. Actual criminals.

The people there are vary helpful and polite with a problem or concern you with your Fiero I have not been there yet but based on the pictures in the background of the shop there is nothing west Coast can’t do

So far, so good! Their parts have been top notch, and shipping has been extremely fast. Haven't experienced any kind of delays with my orders, and they've been quick to respond to any questions about their products.

Because of plans I made with Chris West at West Coast Fiero, I acquired a low mileage, clean 1988 Fiero GT with T-Tops for an engine swap, along with other, extensive customization. I had planned to invest $20K+ with him, over several types of upgrades. For the engine / trans (phase 1) We agreed that I would acquire a low mileage LS4 engine and transmission, ship them to his shop and hire him to perform the swap and supercharge the LS4 engine. I spent thousands of dollars in acquiring the engine / trans, rebuilding the trans, upgrading and shipping them to Chris, etc. I also sent Chris the $8K+ he requested from me, to perform the labor and acquire the supercharger kit. Once he had the parts and the money, the excuses began. For one reason or another, he either did not have the time or the resources to begin my project. Fast forward 18 months of this. I decided to cancel the project and request a refund. To my dismay, he then informed me that he had spent all my money on other things and that he had NO IDEA if/when he will be able to pay me back! I was blown away and very worried, I shared this with Chris, he did not care and hung up the phone. I am now having to sue him to try and recover my money.so disappointed.