West Coast Pet Memorial Services - Sacramento

We had to put our family pet down which is very much a sad process and because of how special he was to us we decided to do the name and paw print. Well for $435 dollars we ended up with some clay art piece that looked like a kindergartener made it. You guys should be ashamed at the work product that I received, I already called the vet to let them know how half @$$ed your product is and that they really should consider a better vendor. I have unfortunately 5 or 6 of these and this was the most expensive and easily the lowest quality. So on a day where we are still grieving I get to look at this product with near disgust. Definitely go elsewhere if you are considering a cremation.

I have had many of my pets cremated through Regency/treasured pets as a third party through my vets office. The last pet I cremated I purchased a paw print memorial stone and his remains. Almost $300.00 later and they did not include an easel/stand for the memorial stone. Out of the many pets I have had cremated they came with the small stand for the memorial stone.this time it is not included.it is an extra charge which seems outrageous to me and just another way get a few extra dollars from grieving owners. So unfortunate that the new ownership has decided to make these changes. I may take any future pets to another crematory after this since it just seems unjust and unfair.

It took almost 2 months to get our baby boy back. To make matters worse they forgot to get 2 ink paw prints of our Koa which we paid for. How can ANYONE not want a paw print of their beloved animal, they obviously didn’t bother taking a look at the invoice to see what we paid for. When we went to get him, they couldn’t even find his remains for 30 minutes. DO NOT TAKE YOUR PET THERE for cremation. We only had him transferred there as our dog passed at Sacramento Veterinary Referral Center in Rancho Cordova and that was the dog crematory they used. Devastating lesson learned. Do not use them!

WARNING! Please do not do business with this company! My dog of 12 years "Chase" passed on June 22,2021 and we handed him over to Beacon Veterinary Specialists in Fremont for cremation. It has been almost 2 months and my dog's ashes has not been returned to me still. The vet used the cremation company SACRAMENTO REGENCY aka TREASURED PETS. They don't know when my dog will be returned to me and keep on giving a run around and false date information. Our pets are family and deserve dignity in their lives as well as their death. Unfortunately places like these are no more than a money making endeavor. I don't know if I will ever get my dog's ashes back but this was a bad decision I will forever regret. It breaks my heart and I am hoping my review will save other people the heart ache and frustration I have gone through. Fraud and abuse of Trust! Shame!

I had to make that very hard decision. I was helped by Chrissy Randall from Regency. She was very caring and thoughtful she helped me get through the process of having my little Sammy cremated. I am very impressed the customer service I received at my time of need. I just want to say thank you Chrissy for all you have done. You are truly a blessing.

Our baby girl died 7/3/21, Vista Veterinary Hospital said that Regency Sacramento would be taking her to be cremated. I called a week later, as they hadn't called to give us our options yet, had to leave a message after many unanswered rings. Called back 2 & 3 weeks after no answer. Someone finally called back and said she would be ready in 10 days. Called back after 10 days, now they are saying she will be ready in a other week.
We are still mourning, and I feel that we can't even have any closure bc she's still out there, God knows where? !
I completely understand the high volume issue, I completely understand the staff shortage issue, but why is it impossible to tell the owners/pet parents what is happening/going on instead of keeping us completely in the dark.

Our fur baby passed last night and we called around for a place to cremate her and found Regency - treasured pets they are the nicest people and very helpful in making all arrangements for our Fiona.
I hope nobody has to use their service but if your in the Sacramento area there maybe other Treasured pets around but in Sacramento this is a great place I recommend them 100%

Regency Sacramento Treasured Pets is great! They make sure the ashes you receive are those of your pet. A special thanks to Kelly Sadur who saw to it we received a box with inscription on it even though the vet hospital where our beloved dog died only arranged for plain boxes. Kelly fed-exed the box right to us and was very kind and understanding. I really appreciated this.

The staff at Regency was very accommodating, respectful and kind while completing our sweet dogs cremation arrangements. They went over and above to meet our schedule. The staff provided their personal touch to the process of picking up my dogs remains. Mahalo for your kindness. I would highly recommend Regency!

I will never recommend Treasured Pets/Regency to anyone. They never answer their phones and returning phone calls is a challenge for them also. My Rocky was put down on May 29th and I was advised it would take 10 days for the cremation to be completed. After numerous messages/phone calls I was finally promised by Will that it would be completed by today. It was so hard losing our beloved Rocky and to go through this made it worse. Vista Vet contracts with this company and I would recommend that no veterinary hospital contract with them as it is a reflection in them also. So today, I was supposed to have my Rockys ashes and again I am let down to go another day without closure. I just don't understand how this company stays in business. How do I get help in resolving this and how do I trust that I am really goinf to get my pets ashes when all faith I have in them is gone.

A loss of a beloved pet is unbearable! And to be separated is traumatic.

I can’t express how Chrissy, was comforting and assuring he was well kept with his last days on earth. Regency went beyond their call of duty by delivery him without cost to my front door. I live 2.5 hours from their office. Yes! 2.5 hours! Will (driver) presented my beloved dog so beautifully. He arrived in a beautiful wooden orange urn with a footprint stone, his clipped fur and footprint cards. As I clung onto my dog sobbing, I saw the Rainbow Bridge post card which was included and knowing my 21-year-old Cocker Spaniel is no longer suffering. Run Free Chauncey. Mom loves you with all her heart.

Our little rescue dog Rosey meant the world to us, she was our child! She was picked up from the vet on 1/20. Around that time I was contacted by Destiny (if I am remembering her name correctly) from the front desk. She was kind and helped set up the arrangements for a private cremation. I asked that I be contacted prior to when they would preform her cremation for peace of mind. While they normally offer witnessed cremations, they were unable to due to COVID-19. The person in the office said it was not something they normally do but that they would put a note in the file and try to be accommodating. I would check in periodically to see how things were progressing and nothing had changed. Then on 2/1 I called and they informed me that she was in the "packaging process". When I asked what this meant the receptionist told me that "she was settling into her urn". I inquired as to why I was not informed before they cremated her and she said that because she was done on the prior Saturday no one could have called me because the office was closed and the crematory technicians where the only ones working on that day. She also had the audacity to say that they "had never promised anything" like what I was asking was a major inconvenience. A simple fix to this solution would have been doing her cremation the day before on that Friday or some other weekday during the 2 WEEKS that she sat in their facility. Not only was I heartbroken, the fact that no one could take one minute of their time to call me, as was noted in her file for OVER 2 weeks, was unbelievable. Additionally, the thought of my baby sitting in a freezer for 2 weeks before they took the time to get to her weighed heavily on my family and is simply UNEXCEPTABLE.

I understand that they are busy (at one point the lady at the front desk told me they do 400-500 pets per week, which was unsettling enough) but I as I expressed to the employee on the phone, working in this business requires compassion and the ability to empathize with others. At one point they assured me that they are all pet parents there so they treat each pet as if they were their own. I acknowledge that I was requesting something they don't normally do, however, I was not asking a lot.

If they truly did care about their clients, they would have taken the time to make one simple phone call. Anyone that works there, whether they are office staff or a technician, should have the ability to pick up the phone. It was the last thing I asked for and after paying hundreds of dollars for their services, I am so utterly disheartened with the blatant lack of compassion I was shown during such a difficult time for me and my family. We went with this company because the vet hospital was contracted with them but we will not be doing that again. The man who helped us when we picked up her remains was very kind, I just wish my final wishes for my pet were respected and honored!

It took almost a month for us to get out pets remains back from Treasured Pets. We were told in the beginning it would take 7 - 10 days; we prepared ourselves mentally for this timeframe. 10 days went by without any communication. I called and had to leave a message (they never pick up their phone). When I received a call back, they said it would take another 7 - 10 days. 10 days passed without any communication. I called again and left a message. When they called back, they said our Pets remains should be shipped out by the end of the week from the Bay Area (We live in Sacramento - 90 miles away - not sure how our pet got from Sacramento to the Bay Area). Treasured Pets prolonged our emotional pain and the start of our healing process. I would never use them again. Please pick up your phone when grieving customers call - we are emotionally prepared to talk at that time we call - not when you decide to call back!
I do give them credit for the nice box she was returned to us in and for having the forethought of requiring a signature when delivered instead of just being left on the doorstep for porch pirates to take.

This place used to make really nice stuff, they now make cheap profitable boxes, go somewhere else this place is awful