west elm, Palm Springs CA

Great selection of furniture and household and decorative ideas! Polite and attentive staff to serve you!

I went with my kids here and there was an older lady who works here who was not nice. My 6 year old son was spinning in a chair which he should not have been doing, but the way she approached him and spoke to him to stop was rude. I was talking to my daughter and did not see him spinning. She could have spoken to me to ask me to tell him to stop or spoken to him in a nicer way. We were waiting for my husband to meet us at the store to shop but we left after what happened. I’d rather give my business to an establishment that has patience for people with kids. I also wondered if we were treated this way because we are people of color. Would she have reacted the same way if we weren’t?

Very poor customer service! No hello upon walk-in. No one asked us if we needed help despite looking at all items. I try not to patronize businesses that don’t acknowledge people of color. I say people of color because a “white” woman walked in an was immediately greeted.

Very nice mid century modern furniture and accessories for your home
I have my eye on a few things!
Good location downtown

Helpful staff. They sorted out some rewards points I had as well as noticing a difference in the marked price vs.ring up price, which was fixed to my satisfaction. Nice job!

I had a very disappointing experience buying a $4,000 dollars sofa that looks nothing like the one they had in the store. The quality is absolute trash, I cannot even lay on the sofa because one side sinks and the other is so hard and uneven that you can’t sit straight. The pillows don’t fit the way it should. It may be good to shop for simple decorations but please save your money and don’t buy any furniture!

Shabby customer service they don’t even care of you being there and asking for help. Much better experience buying products on line rather than visiting this store.

What a terrible shopping and customer service experience! Bought something online but then the store says "sorry, we don't actually have that anymore". And, they told me they would cancel my order and I would not be charged. Hahaha. I was not only charged, but I could not get my money back without waiting two weeks to get a piece of plastic in the mail. What on earth is this company doing? This is the digital age and I would think they would bend over backwards to satisfy a customer and just figure this out! Well, once I use my gift card, so long West Elm. There are other merchants out there who know what customer service is. Stay away from this store! And, one lost customer because of my post will cost them more than several times my small order.

Worst location covering the view of the beautiful Palm Springs mountains and who designed the building its the ugliest thing on the strip i can't believe city officials would allow this it in no way says Palm Springs

All of the imported items and of good quality could be bought here at a very affordable price. This is a really nice furniture shop.

Beautiful and very palm springs chic!
However I was a tad disappointed that the customer service was a bit lack luster.still a 4 out of 5!

Great location, right in the heart of downtown. Topher was super helpful and friendly, however some of the other staff need to learn from him as they weren't on the same level of customer service

I absolutely love this store. Great furniture, great prices, incredible style. If you're looking for mid century modern or just modern and you love wood and gold this is the place.

I walked in to this store ready to buy a table I’ve been looking at for weeks- I was ignored by 5 staff members who were arranging a new fixture in store. I had to approach a staff member who was on the computer and seemed as though I was bothering him. Disappointed by my experience.

I bought a walnut platform bed for 1800.00 and the head board was damaged so they told me I would have to buy a new head board for 900.00. Mind you the headboard is just a garbage partical board with a thin walnut veneer. So done with west elm

Unique and wonderful items for your home, if your looking for a gift for someone that has everything and is difficult to buy for, stop in and you will find something for that person and yourself