West Park Cleaners, Irvine CA

I have been using this place for many years and have been generally OK with them. However, recently I had a negative experience with their service.
Recently they gave a wrong shirt back to me among other dry cleaned shirts. I took the wrong shirt back to them right away and gave them the details of the shirt I was missing. They said that they would get back to me by the following Monday. They never did. A couple of weeks passed by and when I was there to give them a new batch of shirts, I told them that they never got back to me on the missing shirt. They looked up my account and said that there is no mention of the missing shirt (that I had reported to them). I asked them what can you guys usually do in these cases. I was told that I had to stop by and see the owner at a certain time the following day. I had to work the following day and asked them for another time. But they said that the owner doesn't have a set schedule that he is available at the store. They only gave me his first name as Sam and no phone number. Completely unwilling to accommodate.
I find their handing of their mistake unacceptable. I will look elsewhere for dry cleaning service.

Avoid this business if you can. The alteration price is ridiculously expensive. The store manager will milk you as much as possible.

I had a trip to Irvine for a Funeral event and took my suit to this cleaner but I never expect to see a damage on the suit by cleaning service, when I was getting ready to go!?