West Valley MRI, Woodland Hills CA

I’m so happy that I found this place. The staff are super friendly specially Ms zoey she is a sweetheart, kind, and welcoming. I enjoy her service and outstanding professional work ethic. Ms Zoey I really appreciate all your hard work.

Unacceptable, my mother cannot sit for long period of time as she had a recent surgery. She arrive at 8: 30AM because they gave her an appointment at 9: 00 AM. However when she arrived the front desk lady very rudely and very disrespectfully said “the technician won’t be here until 9: 30” so my mother said “why was I given an appointment for 9: 00 AM? ” And the front lady said “let me check” another gentleman arrived at 8: 52 AM and wrote his name under my mom on the check in list. The front desk lady announced that due to traffic the technician was arriving 20 mins late. As he walked in he took the other guy there waiting by the hand, the technician only said “it will be fast ma’am” and they ignored the “list” they ignored the fact that my mother was given an appointment at 9: 00 AM and the first guy had arrived later and he was in there until 9: 40 AM. So she waited from 9: 00 AM to 9: 40 AM. I’m only giving this place 2 stars because the technician was respectful when treating my mother but the overall experience was not. I do not recommend!

Suite D is not alphabetical. It’s located first floor tucked in where a tree/bush fountain is located. Next to suite A. Hard to spot. Just look for words MRI. Front desk receptionist is absolutely friendly and sweet. Tech on the other hand is very serious. Website phone is not accessible. Busy signal. If you need an appointment I suggest you show up in person or contact your attorney or referring physician for the company who handles appointment.
Parking is free, and approximately across the street from Taft high.

The worst place to be in. Not willing to help.
The X-ray/ MRI technician is always late and running behind.
Zero customer service.
Do not go there!

Had appointment at 1 it’s almost 2 and still haven’t gotten help. I was here at 2: 45 don’t know why they make the appointments if they can’t keep up. They also haven’t bothered to help, or tell us anything. Very disappointed in this place man, such a waste of time like we all have stuff to do. This guy was also waiting but he ended up leaving because the lack of attention. Edit* the doctor who took the xrays was really nice, but still very disappointed with the service.