Western Dental & Orthodontics, El Monte CA

I just took off my braces and had an amazing experience. The people were very kind and understanding. The department was orthodontist and his name was ulan.

The office is very clean and friendly. Mary Dominguez was very helpful with answering all my questions as well.

Mary have been really nice and helpful she has explained everything really well! Appreciate it.

They charged me a bill for something that I didn’t purchase and when I ask to resolve the issue and speak to the manager they give me the run around and don’t get back to me and always say the manager isn’t there. This place has bad customer service and the front desk is unprofessional. Don’t waste your time here they cause problems and don’t take responsibility to fix it on their end.

Very nice and take time to explain any concerns I had. Mary was so helpful with explaining step by step.

I was seen right away and had to wait but 5 minutes and the dentist was awesome! I felt practically nothing. I'm happy:)

My first procedure there they chipped my tooth on my gum line while doing a cleaning. I don’t recommend this place to anyone. Now my gums won’t stop hurting.

I called for an emergency appointment and the girl on the phone told me there wouldn't be any availability until the next day at 4pm. I come in at 4pm and all the front desk staff are confused and can't find me in the system. They said they wouldn't be able to see me at the time so I had to reschedule for a week later even though it was an "emergency. " Waste of time. Calling the office is also a mess since it takes you to the main Western Dental phone with redirections to specific offices. I tried to switch offices, but I was told I would need a referral from this office first.

My name is Alina Serna and I got my braces removed after 1 1/2 years and very happy with my results! My orthodontist, Ulan M, did a very amazing job with the x-ray and removal process of my braces! I felt comfortable and happy with the entire thing. I recommend him for your next dentist visit!

My appointment was for 12, didn’t get seen until 1: 50. This was my 3rd time after my first initial appointment in October 2022 after trying 3 times to get seen, but was constantly told I had no insurance when that was not the case. After over an hour, they finally found that their information was incorrect so I waited really long for no reason. Horrible communication, tried calling before so this wouldn’t happen but was put on hold 6 times, all resulting of a hang up saying no one could help me. They do not answer but when I was sitting in the office for over an hour, I never saw them pick up the phone, so either they are ignoring calls and just sitting around or I don’t even know. Would give a 0 stars if I could. Only good thing is the dentist I had. When I told him the service issues, he laughed and understood. Was very friendly and very descriptive. Overall, I had a horrible experience and never recommend this office. Not coming back and finding a new dentist for my appointment in 6 months.

Just finished having my braces removed. I am so happy with the results. I am very grateful to western dental and all the amazing staff that supported my braces journey. I would definitely recommend Western Dental's orthodontist service in El Monte.

Careful with Alicia she lies about gum disease to get you to sign a contract and put you on antibiotics I visited another dentist and he said I have no gum disease while this Alicia girl isn't even the dentist she's just at the desk and making appointments. The fat bald dental assistant there isn't very professional he kept hurting my tongue with that suction hose yet water kept splashing on my face even though he was hurting my tongue he still let water splash me. The female dental assistants are much more gentle the fat bald guy.

Mary Dominguez she was very helpful and explaining my treatment needed she made me feel comfortable and not scared and I liked her mannerism she was very nice

My visit today was very good. The staff was very nice and called me in rite away. I recommend this place to everyone.

Very helpful and friendly. Patient and makes the whole experience very comfortable and enjoyable. Mary is friendly and a big help

The service at Western Dental is excellent Mary Dominguez goes above and beyond to help you I am going to recommend friends