Westwood Place Parking, Los Angeles CA
| Address | 10866 Wilshire Blvd, Los Angeles, CA |
| Phone | (213) 284-7611 |
| Website | parkabm.com |
| Categories | Parking Garage, Parking Lot |
| Rating | 1 1 review |
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Westwood Place Parking reviews
1 Extremely unsafe experience. Came to the Hammer Musuem and parked here around Saturday 1pm.
The garage shuttered down at 4pm and my car was still in the garage, see the pic. Thankfully I was able to get in via a side door. I paid the ticket, but the exit ticket machine was not working and my ticket got stuck!
So the exit gate was not opening and I was unable to leave. The help/call button was repeatedly pressed as I got worried when homeless men approached my vehicle and saw I was stuck. I called ABM as no one responding to the exit call button. ABM Parking customer service said they will send someone out IN THE MORNING! It's 4pm on a Saturday afternoon!
Finally after I pressed the call button repeatedly the woman responded and lifted the gate so I could leave.
1. Fix the exit ticket gate so customers can leave safely.
2. Customer service needs to be responsive and available. Sending someone out the next day for a trapped car/customer is not acceptable
This is DTLA and an unsafe neighborhood so we need to be able to exit rapidly in our vehicles.