Wetzel's Pretzels, Fresno CA

I hated having to give 1 star. Waited a few mins for the 3 girls to stop talking long enough to notice me, then was told I had to wait 35 mins to get hot dog bites! The women in front of me was waiting 25 mins and was still waiting when I walked out. Owners, you're losing customers and wasting payroll!

Had the worst visit today, normally this location has good quality, customer service is ok.but not today. Stopped by for a quick after school snack for my son, all we ordered was 1 order of wetzelbitz. It wasn’t until we got home and my son gave my one that I realized the the bitz were old, cold and hard, like they had been sitting there for hours. It was too much work to go back, so here we are with old pretzels he won’t eat. Quality control would be nice to ensure customers are getting what they’re paying for.

Poor customer service. My husband went in to get pretzels while I was across the way picking up smoothies. He came back with a pretzel and half was burnt, so he went back to return it. The lady wasn't nice about it and did not apologize for giving us a burnt pretzel. She just took the pretzel, threw it in the trash, and handed my husband a new one. She didn't utter one word.

Their pretzels aren't even that great and the cheese is too salty.

Very disappointed they don't speak English lady on the register did not understand what my order was even though she was very polite. After getting my order walked out set on the eating area to enjoy there was a hair in my order that really took the icing on the cake I had to throw away all my order. Will never go again that location sadly to say.

It's ok. There are better places. The cheese is too little for the size of the pretzel.

The small pizza, Lemon Juice, Cheese and jalapeño Dips are really good and fills the stomach after a quick bite. The Mexican lady who served us was very very polite and the service was very fast. The only problem I have is Wetzel's Pretzels charges us for the dips, other fast food joints do not charge us for sauses or dips like ranch etc. This is not fair. Hope the organization takes this into account. Check it out yourself.

Need to pay attention to customer’s that are in line first, got skipped twice when we were in line already.

We go here often on Tuesdays to take my 2 kids after their school. It's a hit or miss with their Cinnabitz. Sometimes it's warm and soft and sometimes it's hard and old with very little cinnamon sugar. They need a better quality control, set a time when to throw away old batch. We still go because it's kind of a routine for us but now I asked if it's newly baked because I don't want to waste $6.