Wheel Works, San Jose CA

Waste 2 hours waiting in this shop for changing a single tire! Called Mark in advanced to confirm appointment for tire availability. Dropped car on time at 3pm. Mark told me to wait for 2 hours to get one tire replacement job done. I waited in nearby stores for doing nothing. At 5pm, received phone call from Mark and told me that there are too many customers and can not complete my job today. He told me that it is not his fault since he told me in advance that he would try his best to complete the job at 5pm, but not guaranteed.

So when you call this shop to fix your car, you need to prepare a plan B in case they can not fulfill their promise.

Got a wheel alignment. Good price and they were very quick. I appreciated that I was explained to everything they were going to do. The salesperson was very informative and through. I would recommend taking your vehicle there.

Had four tires replaced then they called back and said a tire sensor was broken and a stud broke off on one wheel! What a rip off, it was not bad when it went in there! The price for the part was $200! They broke it replacing the tire on the tire machine. He called me back within a half hour to say my car was finished like he had done already before I agreed! Don't trust them go else where! The guy also said there road hazard warranty covered slashed tires and I asked him again and he said that is what I said! I read the warranty on line and it does not cover vandalized tires! Liars! I noticed just a week later the rim they changed the tpm valve stem is all scratched and gashed up and they put a cheap plastic tire stem in instead of the original metal nut style stem! Rip off!

I want to give a BIG S/O to Angelique she replaced my tires and had a amazing attitude the whole time! She made it such a easy process. They need to give her a raise ASAP more tire places need to hire people like her working (:

Canceled my appointment because they don't do aftermarket wheels/tire mounting. Like bruh its a tire shop.

Everyone was very polite and accommodating. They did a great job installing my new tires. They also were pretty accurate (transparent) when quoting prices and time frames for approximate job completions.

My tire pressure light came on this morning - most likely due to the colder weather. I don't know how to check or add air on my own, so I originally stopped by the Toyota dealer. They turned me away, saying it would be over an hour wait. They recommended Wheel Works. I swung by and they could not have been nicer or more helpful. They were super kind and immediately put air in all my tires. It was such a relief and I was so grateful for the help and assistance. Thank you!

Horrible customer service from Mark service writer. All I asked was how lomg will it takes to mount and balance my tire and I didn't hear his response due to us wearing mask and I don't hear so well. He raised his voice and got an attitude and said "I just told you like three times" when he did not say how long it will takes after he helped the customer in front of me. He shouldn't have a job.

This is my second time I came here in 10 years and now I remembered why, and had to due to an emergency tire repaired. This will be my the last time I give this location and company my money.

Also the tech mounted my tires wrong and flipped them. Luckily it is not a directional tire. If it was, I'd cut my loss and have other shop do it instead of dealing with rude service writer.

If I have a tire machine I wouldn't let them come near my car. Go somewhere else with better service, price, and know how don't come here.

I would give this place zero stars if possible. I brought my vehicle in for brake diagnosis. I was told that they could not diagnose the issue fully because one of the lug nuts was cross threaded. I worked with my warranty company to schedule an appointment to switch it out. After review of the estimate I was given, THEY DID NOT note which lug nut was the issue. I called for clarification and was told they don't have any record of it and that the warranty company should be able to look and tell themselves. Really?

Additionally, my battery terminal needed to be cleaned because it was causing my vehicle to start slowly. I highly doubt that was completed/tested after since I am still experiencing the same issue.

This location as well as the location on The Alameda have really went downhill. I have zero trust in their abilities. Avoid at all costs

I sent my wife in for an oil change and tire rotation. I bought the tires from wheel works. My wife is not an English as first language speaker. This should have been around $75. By the time she left it was $340! They sold her a battery I could have bought cheaper and installed myself as well as some filters. I guess it was my fault for not insisting they call me first but I feel totally ripped off. I’ve been buying tires from them for almost 40 years and this is not the kind of service I expect. Very disappointed in Wheel Works.

Noticed some wheel weights sitting in the driveway before I was about to take the trailer out for the weekend. Noticed the weights matched what was on the trailer wheels so I took the wheels off, threw them in the back of my truck, and took them to Wheel Works to get them balanced so I could leave the next day. When I picked up the wheels a few hours later I noticed that it looked like the wheels hadn’t been cleaned on the inside but the weights seemed to be secure so I wasn’t too concerned since they are the “professionals”. When I got home and unloaded one of the wheels onto the ground to roll over to the trailer an entire length of wheel weights fell out. I decided no problem, I can reinstall the wheel weights with some double-sided tape I already have. Was unpleasantly surprised to find that not only had the wheels not been cleaned on the inside before installing new weights, they hadn’t even removed all the adhesive from the previous wheel weights and they used some kind of spray adhesive over the dirt on the inside of the wheel before installing their wheel weights. So now not only am I reinstalling weights that they should’ve installed correctly the first time, I’m also going have to clean the inside of my wheels with some kind of lacquer thinner to get this spray adhesive off.

Solid customer service. Didnt end up getting my car serviced, but the employees were very professional and helpful.

The guys were nice. They worked real hard and put in extra time fo free. Would be 5 stars but the tpms sensor tripped. Better luck next time guys.

Went in on Tuesday 07/02/20 about 2: 00 pm for an oil change and tire rotation. The tires I bought here, so I get the rotation free with the oil change every 5000 miles.

They were busy for the rest of the day, so Gary made an appointment for today, 07/03/20 at 1: 00 pm.

Then when I got there at 1 he said he could have it done by 5: 30 or 6!

I'm that guy that researches for good deals and good service. Gary and Mark are the best! Mark setup my wheel appointment and told me what the services and prices. Gary helped me when I brought the car in. Both are very helpful and let me know the best options and worked with my needs. I suggest the lifetime wheel alignment because my car is all-wheel drive and any deviation means I need to buy all new tires.

They don't want to continue free tire rotation and just claim you need buy new tires even with a lot tire life remain.
The manager attitude is terrible. Never do any service with them.

The best customer service, fast and they are professional workers. I definitely recommend this place.

I came for appointment at 8am (keep in mind they open at 7am). The shop was still closed. I waited until 8: 30am and one of the shop workers came to let me know that manager is late. I drove around the block to a local shop that took care of the business. Not coming back ever.

I arrived there 5: 20pm (saturday) and they said they didn't repair 1 flat tire because the close at 6pm. Very cool.