White's Music Center, Visalia CA

Wonderful staff! Great homely store and my #1 choice for musicians and band members / directors.

Great shop! Have purchased a few things here over the years, friendly and helpful staff. Shop local, support your neighbors.

Very helpful when picking out an instrument and got a complimentary tuner with my purchase. Also very convenient because I changed my mind on the instrument I wanted and they were able to put the money I already spent towards something else. Recommend renting an instrument to build rent credit, whatever you spent renting you’ll get off the price when you buy it.

Everyone at White's have always been so friendly and helpful. They always help me find the right gear for my son. This time Mario found the perfect alto to fit my son's
wants/needs and my budget. Thank you!

Be careful of the instrument rental contracts here, very shady. There are many other options to rent instruments from places nearby, and I would recommend going with a place like Guitar Center over this one if you want an honest and straightforward agreement. We were told by the owner, Robert, at a rental night that we pay monthly on the balance until the value of the instrument is paid off. When automatic payments stopped getting charged, we assumed it was because the instrument was paid off. After a year, we got a notice from a collections agency saying we owed almost $1000 in rental charges, without any prior notification from Whites music that there was still any kind of balance on the account. Whites music claimed that the reason charges had stopped was that the expiration date on the card expired, and that we would have needed to go in and state that we wanted to own the instrument or we would continue to be charged for renting. The owner, Robert, was very rude to us on the phone and hung up on us when we asked questions about the music contracts. Other workers there said the person in charge of sending out notifications of the account being past due had recently been fired and refused to say anything else about the notifications not being sent out. One worker, Joseph, stated, “Are you in the habit of not reading the fine print on contracts? ” in response to inquiries. If you rent from this company, you need to read carefully and keep careful records. Their contracts are set up in a way to take advantage of people, with a stipulation in fine print saying that you have to take additional measures then what is told to you on first signing. Furthermore, they are not afraid to lie about their services or speak unkindly to customers. It is apparent that Robert sees his business as a way to make money and that is all. He does not care about his customers, and he doesn’t care to run an honest business.

Update: After reading the owner's reply, you should know that they did not lose money on this deal. This is a shady comment in itself, because they are referring to a small fee that was paid to the collections agency for them taking on the account. White's Music received a payment in rental fees of over $400 from myself and the trumpet was returned to account for the other fees. They made hundreds of dollars as a result of this deal, not including the value of the trumpet which they can now rent out again. The owner also mentions the contract continuously as a reason why it is okay to behave the way they did. My dilemma has, and continues to be, that I received no notification of any late fees before being sent to collections. This dilemma was never responded to and the owner did not make up for this oversight. This company did not go out of it's way to help me with this matter. They took a lot of money from me and did it in a dishonest way. If you notice, the owner makes no mention of hanging up on me, being rude, or the comment made by the employee about how I should have read the fine print on the contract more carefully. This business believes that it is established and it's long-standing history with the community can make up for poor practices, and that as long as something is written into a binding contract, they can swindle people however they want. Just because this company once had an honest reputation in years past does not mean it continues to be that way.