Wilbur Home Health Care & Medical Supply, INC.

I can’t imagine people trust this place, i don’t believe anyone who gives them 5 stars they probably work for the owner. Please don’t go get supplies here and save yourself some time. Medicare should remove themselves from this store. Worst place ever! If you care about your health or your families health don’t go here! They very old and broken supplies and overpriced! They SCAM you!

I have found the staff at Wilbur Medical to be always prompt and efficient. I ask them if they have what I want in stock before ordering on-line just to make sure. I received my items next day. It's great to have such a reliable company that I can go to for supplies

Horrible Customer service. They treat their customers like complete TRASH. I have no idea how this place even has any customers. One of the worst customer service i have ever encountered.i dont know how this place is still in business.never coming to this place again!

One of the worst medical supplies stores in America. DONT GO THERE! Go to a different medical supplies store.

I think that two stars would be overrating! If I only could, I would rate them "0".
I've never encountered such unprofessional business with such outrageous incompetence.
I agree with every bad review. I hear frustrated families and can relay to their distress.
Makes you wonder how did such business managed to get Medicare contract and even keep it.
For those who reads this review, if you only can, try to stay far away from Wilbur Medical!

If I could I would give them negative 5 stars to offset those overrated reviews. My story began with September in last year, they delivered an used medical bed and an used patient lift to my home, delivery guy failed to disclose that these 2 items were under Medicare lease to own program, vendors could retrieve it before pay-off day. Alhambra Hospital Rehab department referred this vendor.
After my mom passed away and funeral finished, I decided to donate to a charity organization in Pasadena, Convalescent Aid Society (CAS), which loan these medical equipment to all people free. I thought it might be the best for 2 items.
A week later, without prior call, Wilbur pick up guy showed up and I had no item for him, I then contacted CAS next business day, get approval of their supervisor to give me back these 2 items.
Since the long vacation of X'mas and New Year, CAS would not open for business, Wilbur pick up guy began to threaten to send me bill, I tried to contact whoever is in charge, try to settle this matter, unfortunately, no one seems to be interested in solving this dispute but tried to bill me instead. I only ask them to contact and pick it up from CAS, they won't do it. This makes feel like a setup,
Now, you can see how unprofessional this vendor is, they probably don't care, I would take some actions to talk to nearby hospitals and convince them remove this vendor from their list.
In addition, they don't return phone calls usually, they don't make a courtesy call before pickup or delivery either and enjoy to give you surprises.
Anyone sees my story and still use their services, serve you right.

First, Delivery people said they'd be there between 2: 00 and 5: 00pm. They didn't show until 6: 10. Only ONE guy to deliver and set-up a hospital bed and wheelchair.
Then, when we needed to return the bed that was so uncomfortable, (the patient couldn't sleep on it.) I made repeated phone calls. Each person referred me to another person, on another phone like. In the end, I was given FIVE different phone numbers and no one would take responsibility. VERY frustrating with poor customer service.
Wish I could've given them a negative star because they don't deserve even a ONE star.