Windsor, Fresno CA

The employees here are trained in horrendous customer service. They are HORRIBLE! My wife purchased an item online and I tried to return it in the store. The employee refused to accept the item for return because it was ordered online. I showed her the Windsor return policy that allows return of online orders. But she still refused. In the process, she was needlessly rude and curt. FREE ADVICE: when explaining yourself to the customer, you can do so in a friendly manner. You don't have to act as if the world is trying to cheat you. Perhaps this was just her normal personality. If so, she should not be on the store front helping customers. I will never go back to Windsor. Horrible.