Woody's Auto Care

In the middle of a pouring rain, after I had battled an hour replacing my windshield wiper, they popped in the second one and saved my day. I will definitely be back! Thank you

Arrived at shop brakes completely gone. I was helped right away. Gave my keys. Car was ready to go in 2 hours. Best service I ever got anywhere in my life. Would highly recommend bringing your car to Woody's. You guys rock.

We are camping on Silverstrand State Beach and arrived from Vegas with a rattling sound and our A/C not blowing cold. They got us in next day 9am for an accurate diagnostic and estimate. They were so quick and courteous and profesional. So far a to assure us we can make it back home before replacing the A/C pulley if it saves us money having it done at our mechanic back in Vegas. They didn’t charge us for their time or diagnostic. We camp in San Diego each summer and will rely on Woodys for all our out of town auto emergencies from now on.

I have never had a bad experience here. They always get my repairs done quickly and without breaking the bank. I find them to be hard working and honest over at woody's!

Woody's has gone way downhill since the pandemic. Stopped doing vehicle inspections, and work we asked. They stopped caring for the customers, trust is too important. Chris went from "Let me see what I can do" to "come get your car, hang up"

Some local told me to use woodys, not impressed with their service. Did not feel like a new customer, overcharged for basic ac repair, gave me some bogus story about how much freon went way up. It went up a little, but not x5.

Woody's used to be the best car mechanic in Imperial Beach that I would recommend to all the locals in San Diego to use. When we first arrived, Chris, Tom and the crew would go above and beyond the call of duty and they gained our trust. However, their service has been slipping over this past year, and I unfortunately have to write this review that we no longer trust them as a car mechanic. They started doing the bare minimum, we caught them a few times when they didn't properly inspecting the vehicle and not checking things. However, we gave Woody's the benefit of the doubt.

However, on our past visit, we had previously brought our car to a dealership for a recall and they recommended additional repairs. We called Woody's to get a ballpark price estimate and it was significantly lower than the dealership so we moved forward. When I arrived for first appointment of the day at 8am, Tom mentions the repairs would take 1/2 day and they would be done in the morning, and they would call me right away to confirm the estimate. I get breakfast and a 3 hours pass by, and I get no phone call, and no update with my vehicle. I walk back to Woody's and I see my car in the same spot on the street from where I parked this morning! They never even did an inspection! I walk inside and ask Chris what's going on and he just gives me a new estimate which is $200 higher than what we previously discussed on the phone. After further discussion, I still agree to Woody's proceeding to the car repairs, however he says the car won't be done until tomorrow. Really poor communication considering they mentioned it would be done in the morning same day.

So now I have take a lyft ride home because I needed to attend to my dogs and work meetings in the afternoon. I send Chris a friendly professional email regarding the price increase and the inconvienence they caused hoping for a resolution. He gives me a call, and rather than apologizing, he tells me to pick up my car and bring it to the dealership and he is refusing to give me service. While he has every right to refuse service, I was being professional and not at all being a rude customer. Woody's gave me no choice but to call another mechanic in the area to service the vehicle.

It was very unprofessional of Chris on how he handeled the situation and I believe its reflective of the way Woody's has been treating customers in the past year. I also noticed that Chris was arguing with several other customers on the phone while I was in the waiting room, and I felt a very negative tone overall. Its a tough business to be in but a few pointers, to gain customer's trust when you promise something (cost, time, etc), you have to stick with it, and if issues occur that you can't meet your word, you need to communicate that with your customers right away. Customers have careers and lives as well and you need to value their time as well as your own. Chris needs to evaluate himself, his team and the service they are providing to customers. If Woody's continue down this road, they will lose more customers (I've already noticed a few recent negative reviews), and Karma will get them at the end if they don't change back to their old ways.

They did a great job on my car. Chris and everyone there are very kind and courteous and car repair is affordable. I have been going to Woody's for 12 years. They are fantastic.

These guys were awesome! Got me in right away and completed my window motor replacement within hours. Even checked back in with me a few weeks later to make sure everything was still running properly. Great repair experience!

I’ve been taking my cars to Woody’s for over 20 years. I’ve never had a bad experience. On the contrary, they’ve always given exceptional service! They were honest and thorough, until now. Woody sold his business. The expertise and customer service has completely plummeted! It’s so disappointing! It’s impossible to find a reliable mechanic. Now, instead of being one in a million, Woody’s is simply just another mechanic. I made a complaint and instead of saying “sorry” they said “come get your car” and hung up on me. It’s outrageous that you could frequent a business for all those years, only to have them throw your business away so easily. My husband and I are elderly and disabled and rely on our specially equipped car to get anywhere. They closed early and kept my car overnight without my consent. After having my car for two days they still didn’t fix it or even call to say they hadn’t even touched the car. I left two messages and they never even checked their machine.
I MISS WOODY! Spread the word!

I am blown away at how much the customer service has gone down since Woody left. Grown men with zero respect. Total bummer. Looks like I have to find a new mechanic.

Woody’s was awesome! I really don’t know much about cars and they took the time to fully explain what was going on with my car in a way that I understood. They also showed me on my car what was broken and what they were replacing. They are very honest, very helpful, very kind and made me feel comfortable! They also checked in a few days after the service to make sure everything was running great. Can not recommend this place enough!

The dealership estimated over $600 in repairs for my vehicle to pass a smog test! Easy Breezy Smog referred us to Woody's Auto Care. I made an appointment and the car passed the test for less than half of what the dealership would have charged. Thanks to Woody's, our mechanic from today on!

Woodys is always STELLER in their service and value. Great management. No wonder they’ve been in business since mid century.

Thanks Woodys. We’re thankful for you

Still have mechanics working there. Trust worthy. Chris and tom and gang. (Brian) super people!

The most honest auto repair shop I’ve been to. Always great service for reasonable prices. My go to.

Chris and staff are reliable and I believe honest. Their quote for spark plugs replacement was over 200.00 less than a local chain. Woody's has a great reputation amongst IB locals and beyond. He offered to keep an eye out for a used economy suv that I am looking for. Very busy, so call for an appointment.

I took my 2003 Hyundai Elantra to the dealership. They quoted me $2,000.00 for repairs. Woody’s charged me almost half that. The dealership wanted to charge me $200.00 to replace 5 bulbs. Woody’s did all 5 for around $100.00. The dealership wanted to charge $200.00 to diagnose an oil leak; Woody’s repaired the oil leak for $200.00. The rest of the work they did was much less expensive than the dealership. They were friendly, very professional, and quick. I am a very satisfied customer.

You gotta love a honest auto repair shop, they tried but couldn't fix my Volvo and recommended another shop.and no fee to me for trying to fix the check engine light. Thank you