Xfinity Store by Comcast

It's very clean and modern looking but the customer service is lacking. There is a clear disconnect between the Xfinity website, call center and local stores. I was told I could pick up my equipment before I moved and when I arrived for my appointment was told no. Then they said yes, and then a very friendly and helpful manager sadly said the system wouldn't let him.

We did have to wait, Covid, but heat was much.why CAN'T machines be out side door if we can't be so many inside, something easier

Great customer service, this gentleman took the time to explain different packages, prices and i didn't feel rushed. Thank you Daniel.

The people there deserve the rating, not Comcast. They get to see thier customers two ways. Happy when carryng out equipment to get hooked up and when they get first bill! Employees stay friendly and reassuring, but you are still gonna pay what Comcast deems what you owe them! I've been with Comcast since 1972, (started with Sonic Cable, bought by Comcast), and turned in my equipment and paid my final bill. Like the employees but screw Comcast!

Can I just talk to my local store without answering a dozen questions that don't pertain to the reason for my call?

It must have been my lucky day. I just signed up for internet over the phone. I was told wait an hour and I should be able to pick up my modem at the store. I drove to the location walked in, talked to an employee, my order was ready, and I walked out in less than 10 min. I read other reviews that were not so good but like I said.it must have been my lucky day. I'll take it.

Internet disconnects often and never send help. They always take 1 hour just to solve a simple question due to a stupid bot that answers the calls terrible service

Jesus worked hard to correct an online order. When he couldn't, he gave me an account credit. Long wait but good resolution.

I was directed by an Xfinity technician on the phone to take my faulty unit to my local Xfinity office. However, that office is closed. Unable to get response from Xfinity as what to do.

They charged my account $120 for WiFi when it was supposed to be $30. They have been ignoring my calls. The manager even told me to call back in 3 months. I wouldn’t recommend anyone to get there services.

All they want is money they increased my bill with out my consent and charged themselves from my bank account! I called they hung up and even went to the store to talk with the manager. Horrible I don’t recommend.

Mr. Daniel Villela was very helpful and listened attentively to my concerns in regard to the cost for service and the recent significant price increase.
He was able to provide significant savings for the year and provided great saving information on my cellular phone service. I will be switching from Verizon to Xfinity in the very near future.
Thanks again!

They just want money. No matter what seems to be the issue it doesn’t matter because they just ask for more money.

No one seems to know anything, all they do is trying to sell me something, they keep increasing their service, even if you sign up for a 2 year contract, lock in a price, well they still increase it voiding their own contract. In a word, the greatest rippoff ever!