Xfinity Store by Comcast

Rude associates. A blonde female looks like she's having a bad day. Not sure why ppl can't smile or be friendly but it makes the store experience horrible. Go to the sunnyvale store, much better vibe.

Had a terrible time between store and 1-800 getting on my mothers account with power of attorney. Told me that I needed to go to florida in order to review her account. Then Tyler help me - thank goods - 5 stars for Tyler and zero for the rest of everyone that I worked with.

Impossible to contact or have problems resolved. Apparently when a technician goes to your house, I am still the one that needs to file their report to escalate the issue. 7 days and counting.

I needed to drop of some equipment and exchange my cable box. I made an appointment online which was very easy and nice not having to wait in any line when I got there. The customer service rep was very friendly and took the time to answer all my questions. I was in and out quickly and was very satisfied with my service.

Zero customer service. The entitled kids they have running this place are completely useless and have no training in real customer service. It's clear Comcast is a big corporate entity that does not value it's customers.

Went for return of a box and replacement of another box. Surprisingly, no waiting time. Ran out of 4K DVR though. Had to settle for 1080P DVR box

Just a brief run. Same old, same old. A good deal until the newest wares off. And the price going up. I have been there more than once. They all play the games. An we pay the price.

Dear fox if you can please Don't go there, no mangers no one is helping you.they are there just to get payd I'm so disappointed by xfinity.

Servivc was just ok very slow
Process. Store was clean and
The staff was very friendly and helpful

They readily agreed to change out my old router hopefully to improve my internet. And were able to decrease my bill $20. They were COVID prepared. Things went smoothly

Went in to sort out a service renewal. Brian was super helpful, clear and efficient. Really appreciate his customer service.

This is my personal experience, your mileage may vary.

Be careful with Xfinity or Comcast.they lure you in with "specials" that expire and then prices jump up quickly. Reps will promise deals or free stuff that they won't honor. You can buy your own equipment and don't have to rent theirs which is very expensive. They almost always overcharged me and when I called them on it, they wouldn't refund the overcharge.

An In Store rep here felt bad because Comcast had overcharge me and promised free content to offset the charges. When it didn't show up as promised, I went back, she wasn't working that day so I asked for the manager. The manager wouldn't come out, hid in back but told the rep I was dealing with they would not honor the commitment even though I had it in writing on the rep's business card. Blew my mind and forever changed my opinion of Comcast.

In Comcasts defense, their internet only is OK as long as you only care about download speeds. Their service for the most part is limited to much slower upload speeds, mine was capped at 12mbps with 150mbps download. Before I switched to Sonic fiber which is $90/mo for 1gig up and down, I used Comcast internet and it worked. I now only pay for internet and stream whatever services I need, i.e. Youtubetv, netflix, youtube music, amazonprime etc.

If you have no other choice, Comcast is reliable if a bit confusing and expensive.just be careful. Always review your statement to make sure you're not paying for something you didn't sign up for or are not being provided.: - (

There was a pretty long line outside the store about an hour before closing time but once we got in service was very quick. Have to give employees credit for working through these challenging times given limited historic capacity and distancing restrictions.

One of the best customer service.
Clive helped me twice. Very talented, very So professional, not pushy to sell you. He is very nice the way he explain with details, where you end up buying with no tension. Daniel The manager eager that every customer is satisfied. I like the way they appreciate their teamwork, Isaac was there making sure all is well without interference. Another colleague checked on Clive he want Tacos.very nice group. All the best. Thanks guys.

Over the last few years, Comcast has really upped its service game, especially at its store locations. They get you in & out of the store quickly and efficiently, and actually care that you are a happy customer! The service is a bit pricey (negotiate with them), but continually improving in features, speed and content. I love the DVR service and online streaming capability.

Worst internet service provider in America by a mile. Internet always down ️ Outages lasting for a whole day ️ Automated customer service ️ No updates ️ Overpriced bad service ️

Xfinity is the same old Comcast in a new wrapper. Store personnel were somewhat knowledgeable but lacked the fine points of the Xfinity contract world. We returned one piece of equipment that was no longer needed. Sceptical that just placing it in the return container would be enough, we actually handed the equipment to a person. That person told us just place it in the container. We protested and a "manager" took the equipment inside the store. He came back with a receipt that said "equipment issued". All of the Xfinity equipment was listed. The manager just said something like, the returned piece is now off of your account. Nowhere on the receipt does it state this. When we got home, I called Xfinity. After all of the recorded BS, I spoke to a person that confirmed the equipment return. Xfinity needs clear, concise information it's receipt

The phone number goes to Comcast's general switchboard, not directly to any local store. There is no way to call any Comcast local store.

They have improved their service. Used to have to call support after exchanging equipment but now they do the technical set up before giving the equipment to you and it is 'just plug it in' when you get home

Representative here is kind and friendly. But the problem is the internet service. Xfinity internet service is really worse. You won't be able to get the download/upload speed as what said in your plan. And the uploading speed is a disaster. 1Gigabit plan with 35Mbps uploading rate? What a joke. And you when you upgrade to 1Gigabit plan but use the modem that you used for 600Mbps/15Mbps plan, suddenly you will get only 5Mbps uploading speed, then the representative will just tell you that your modem is not compatible with 1Gigabit plan, but cannot solve the problem for decreased uploading speed. After wasting 5 hours, I decided to change to AT&T fiber. Then I feel released.

If you read all comment, you should cancel Xfinity service ASAP, and just install AT&T fiber. You will know how s**ks Xfinity is.