Xfinity Store by Comcast

Awful supplier! We suffer with the Internet. They promised 200 megabits for $ 80. Every day the Internet hangs, everything is terribly loaded. Today on a call I found out that I pay 80 $ for a speed of 25 megabits! You che in general there were insolent?

Xfinity is ripping me off. They are imposing data caps for internet service.

I called and spoke with a rep who switched my plan to one with unlimited data. The next month I get an email saying I'm near the data cap. I call again and the new rep says I have to rent their hardware to receive unlimited data.

They know they have a monopoly and are screwing everybody over because we have no choice. If my kid didn't need internet for school, I would gladly cut off service.

Came by to switch out a modem and was told they don’t have any in stock. I called prior and was not told so.
I gave them the TV box (not the modem box) which they replaced without letting me know that it was the wrong box.

Even though I don't like this service provider and they charged me for a year for a box we weren't using, never telling us to return it. The store had plenty of workers eager to help. Friendly, helpful staff! They are set for covid with appt. Times or walk in safely measures on place.

The rep wasn't sure how to help me.
So he had one of the other rep help him out He also didn't know. It was waste of my time and Uber fare

I really never liked going into the Comcast store your wait time was very predictable you knew going in you'd be waiting for a long period of time. They have put in some technology to help streamline the customer service process becoming a little more customer-friendly thus the three stars

I went in two months ago to give comcast my credit card and I have a 621.00 charge on my credit card. I had to call my bank to get it as a fraud charge. I'm almost certain the woman who helped me stole my credit card number. If the manager chooses to contact me so I can tell her which woman it was, I would be happy. Comcast is a horrible company.

This place on Geary and divisadaro is a cheap but expensive store for us humans. Rip off prices and very little benefits.

Super easy to set up. Install took 15 mins and most of that was me asking Mike questions. He was friendly and professional. Liked how he took his shoes off without us having to ask.

The store is big and organized. The service was fast and the customer service representative was really helpful and nice.

I like stopping in here to find out if there are any new deals I'm missing out on. Also, I was able to get a new remote just by asking. I'm hoping the new plan I am on really saves as much money as they claim.

Every time I’ve been here I’ve walked in and been helped immediately- the most recent experience (transferring my internet account over to a roommate) was a dream - 5 minutes max from beginning to end. I’d recommend booking an appointment online through the website to make sure a team member will be available.

The speeds are impressive, but we are experiencing service disruptions with increasing frequency. They have not communicated with our HOA regarding the reasons for this decline or what they are doing to address it. Until they sort these issues out, I would avoid Xfinity Store by Comcast.

Horrible service.rep said he would call when device was available in store and never called. Spoke with a manager that said would call me and didn't call me as well. It honestly only takes 3 minutes to call.extremely disappointed.

We received wonderful customer service and appreciated the time that was spent with us ensuring our home set up and overall Xfinity experience was 5 stars!

If they offer a rebate get it in writing. I got ripped off by them! They claimed my new phone had no promotion. The own forum website shows multiple posts about the same issue.

While I did have an appt and it took them a while to get to me (about 15 min after my scheduled appt time) the manager came to assist me with questions before I was helped and once I was helped by the staff they answered all of my questions with ease. I certainly feel this location should be the standard for other Comcast locations.

It's Comcast so that's an automatic one star. Seriously though, this physical manifestation of the most despised company in America does what it's supposed to do, kind of. I went in here after moving to transfer services to another address and ended up opening a new account because after assuring me of the transfer, the woman behind the desk just opened up a new account. She did try to get me a better deal but I guess she had hooked up too many other costumers.

Workers in Xfinity were super helpful! It was my first time visiting and I was able to get first time promotion that I can afford.

I am thinking about canceling comcast but this center seemed to be fast and friendly when I came in I do not blame a store front for service problems.