Xfinity Store by Comcast

If you return equipment to this location, ensure you have get a receipt or proof of what you returned. I was charged for unreturned equipment that I returned which I'm still trying to resolve after 2 1/2 months already.

It's hit or miss when you get here. It's definitely better than holding on the phone for an agent. Sometimes I get different answers to my questions, which is concerning. But if you get the right person, your problems can be solved pretty quickly. You can pick up and exchange equipment, look into new deals, upgrade, etc.

Very busy store but all the workers were helpful. Also gave us an estimate on how long out wait would be.

Top people top knowledge. They know the know no questions just answers. Returning equipment sign up for some new things additional security camera & new modem router

Wow really ok here goes. I am not the perskn to ask about Xfinity they hate it when they make a mistake and blame the customer and make the customer feel like they dont know what you are talking about. They give you a two year contract and they dont follow their own rules but will demand the mistake taken care of by you. So now its nit a good time for them.

Came in at 1: 00pm to return a rental modem. The check in associate informed me that it would be 25 minutes until someone could talk to me. Previous times check in associates have just scanned the rental and provided me a receipt.

Why would your customers need to talk to anyone to return equipment? IF this is a new policy. It does not serve the customer. It serves YOU, Xfinity. Do better.

Great service with Pamela paying attention to detail and explaining so that I got it. 5 minute wait without appt.

Very helpful and friendly, I think instead of several employees standing waiting for you, they should rotate a schudule sort of like having a hostess sit the guest at the desks and the waiters assigned to there tables.

Went in to the store to get my old iPhone 6 activated of my Xfinity account to give to my daughter. The staff was helpful and friendly and I didn't have to wait in line. The entire process was painless and only took about 15 minutes. There is no Xfinity store which handles cell service in Berkeley, which is why I ended up driving to Richmond.

First time to visit a stand alone store. The store is easy to access, plenty of customer service agents to help you. And they are pretty friendly.

Cool staff! I spoke to the sales manager Zach and chinita he was nothing but helpful. Kept it real and gave me a good deal. I recommend this office.

I had scheduled an appointment to get my internet set but xfinity technicians ran out of the modem i asked if i could reschedule for the next week but i was told that " they could not read the future so we cant guarantee installation " never got my service beware of the rude and unprofecional service.

I came in like 5-10 minutes later Zach came and helped me I gave a simple request and it was taken care of ASAP so much more better then calling Comcast sorry excuse for customer service or dealing with technicians who swear up and down they know what's going on now if I have any problem I'm coming to the store hopefully Zach is there again but more hopefully I won't have any more problems

They try hard, but with poor training and yester-tech computers and software, it is difficult to provide good service

The worse customer services Ever; specially a chinese guy who refused to provided his name. Even the supervisor is ignorant and rude and now he is at Berkeley store.