You've Got Maids, Torrance CA

Please beware of this service! We had them come for a major cleaning and ended up with $500+ damages to our NEWLY INSTALLED WOOD FLOOR.
The cleaning itself was adequate, but when we took a closer look at the floor, we saw multiple deep scratches. Apparently, the maids dragged the couch around instead of tipping it or else putting pads beneath the feet. We had the floor installer look at it, he said it was not repairable and we needed to replace the damaged boards.
We contacted the maid service owner who came to inspect the damage. He saw it was 8-10 boards and he agreed that he would pay the $500 repair bill. Their policy is that they do not move furniture because of this type of thing. He promised to send us the check the next week.
The next week, no check. He said sorry and he would send it out right away. A week later, still nothing. When we contacted him again, he told us he had no intentions of paying for the damage, instead offering only ½ the repair bill. If we didn’t accept his offer, he said he would not repay anything at all. I told him that we would have to take the case to small claims court. He also said that if we put a bad review about this, he would have it removed as he said he has done with the other negative reviews. He also threatened to put in a bad review on my business that HE HAS NEVER BEEN TO!
We are seniors who really don’t need this kind of stress. Actually nobody deserves this treatment. There are many maid services out there that will earn your business and respect, these guys aren’t them.

I've been using You've Got Maids for over a year and am VERY happy with their service - especially Team Two! With three members working the house is done quickly and thoroughly. I feel the price is reasonable and therefore I highly recommend.

Team 2 is great. I'll admit that I wasn't convinced that a service could compare to my long term housekeeper that retired, but these gals are professional, and quick. I am a short time user, but happily continuing. Thanks for the great work Team 2.

Team 2 is excellent! They're fast, efficient, and always leave the areas they touch incredibly clean.

Love the team that services our home. They are conscientious and thorough. Company is responsive and flexible.

I would recommend this cleaning service to anyone 10/10. The maids always do a amazing job and keeps my home looking brand new.

My family and I have been utilizing their services for almost two years now. We couldn’t be happier with their cleaning services and flexibility.

I love this company. They are reliable, honest and clean my house till it sparkles. The ladies are always pleasant and courteous.

Always reachable, communicable, and reliable. Staff does an excellent job with housekeeping!