Zoom Car Wash

Used to love going to zoom until one of their employees got the pressure washer too close to my car a blew a section of paint off. They took zero responsibility and even went as far as to denie doing it. I will never go back to zoom.

It was a busy Saturday morning, but no reason not to complete the job correctly. They need a QA person, before releasing. I as the customer shouldn't be given the task, of pointing out the flaws and getting the dirty looks like the lady in front of me received.

Broke off and shattered my side mirror, then tried to hide it in my center consol. When I spoke to the manager, he said, "It is existing damage, " and that I should have known it could break. He popped it back into place, still shattered, and stood by his statement that it was existing damage. He refuses to give me the big pieces that came off as well. When I arrived, there was no mention of mirrors being shattered and hidden. DO NOT COME TO ZOOM UNLESS YOU WANT YOUR VEHICLE SMASHED!

UPDATE
it only gets worse with Zoom car wash. The main manager left the site while I was talking to him. The next manager said he understood, but there was nothing I could do except come back again tomorrow to talk to the same person who walked out on our conversation. A third person was arrived trying to "work something out" with the second manager for me, and they went to "the office" and did not return. The cashier repeatedly told me they were trying to figure out what to do and that I had to wait. The business started locking up the shop, and I asked where the office was. Cashier said glass window at the end of the hall. There was no office there. She then said it's upstairs. Everyone literally left, and there were two cars in the back and one gate open, so I had to drive away before getting locked in. The sheer level of disrespect and dishonestly from this business makes me wonder how they are still in business. I am a hard-working mother trying to survive. A business like Zoom car wash does not care about their customers or the hardships their business causes!

The price is slightly higher than when I pay for the same service in Fresno but I'm in Stockton much closer to the Bay Area and cost a living is a little higher here. It runs me about 20 bucks more per month for my car washes. But my work car must remain clean at all times. They do a very good job and the young man who did the detailing on cleaning all the grooves and cracks in the dash yesterday really got it This car was a disaster when I purchased it and it is finally starting to smell decent in there no more left over cigarette smell! Way to go zoom happy with my full service car wash in Stockton!

They don't offer a free car wash with your oil change anymore. And they don't clean the inside of your car with your purchase. You have to pay extra. They also left spots on the outside of my windshield.

These guys always come through.
Oil changes and services are no pressure.
Car wash is always great, and when it isn't, point it out, and they fix it on the spot.

Went to get car floor carpets shampooed and cleaned. When I got car seemed like nothing was done. I tried to get refund and they said no. Won’t go back

Love the fellas that work there, they would be on top of the world if it wasn't for the black light tunnel car wash u get if u go with quick quack team. I mean everybody who works there are dressed in there Sundays best and when u exit your wash it says duck duck GO I mean come on how's that even fair for my boys at zoom

The attendant notified me they no longer vacuum/clean the car interior when you get a car wash with oil change. $16 add cost.

The solution they use for the interior is never wiped down all the way and is always in blotches. Kids and I always have to return home to shower due to the solution getting all over us. I then have to wipe down the interior over again to make sure it’s done properly. Exterior was done well but you can get it done at the arco on Ben holt of 1/6 of the price since you will have to clean the interior yourself anyways. Gave this place enough chances but will have to find another place to go.

My Elderly Mother recently went there for a Car Wash as well a Oil Change.
The Fact that she, who barley speaks English was Upsold an Air Filter when She didn't even understand WHAT AN AIR FILTER IS AND WAS in this Transaction isn't there Failure that's most upsetting.

It's that her Car Has been leaking Oil since the Oil change. I Just was informed of this and immediately took it to another Auto Shop.

Less than 5 minutes later, I was told that the Drain Plug was barley screwed in.

Not Cool.

Definitely won't ever use this place again for Car Repairs.

Quality Control and Pride in ones Work Needs to Be Spoken about with All Your Employees.

This has again been a horrible experience. My car was not clean and dried completely the quick dusting of interior left literally a wipe.mark where they ran the rag. Barely vacuumed and not well and my car wasn't even filthy the outside was really heavy but not my inside and they did a poor job again. I did not leave a post the first two times hopefully it was just off but no they truly do not do a great job. Hit canepas down town or one of the do it yourself you will literally be happier.

They barely speak English and they rushed my shampoo job and didn't do a great job. But when I spoke to the manager about it, he reprimanded my order and made sure the workers did it right. Although, it was supposed to rain the next day, he insisted I still get my wash the same day instead of after the rain. Which didn't Make since to me. Why would I wash my car if I know it's 85% chance of rain. Defeats the purpose so I only proceeded with my shampoo from front to back on the floors in my van.

Overall, okay but they need to pay a bit more attention when they vacuum and wipe interior. Several spots on back of center console, under the front seat in the back and trunk.and the didn't wipe the trunk jam area and front door jams where it connects to car.

I paid $64 and the inside is never cleaned correctly. I paid extra to have the leather seats wiped down and normally they will have a shine to the seats after but they didn't looked wiped down.

Spent $60 on a car detail with seat wipe down and my car came back with the seats still dirty and the floors with trash and food from when I went in. Smudges on front window. Roof still dirty. Doesn’t seem like they clean well, they try to just get you done quick. Guess that’s why they are called ZOOM. Wouldn’t recommend.

This morning we went to get our truck washed. When my boyfriend went to open the door to inspect the truck, the driver's side trim panel almost fell out. When he brought it to the attention of one of the employees, she grabbed it and tried putting it back. I pointed it out that the front tab was broken (like it was pulled off). She kept saying that nobody touched it. She then asked another female employee and started speaking in Spanish. Both kept denying that anybody had done anything and that it was like that. I responded in Spanish that it was not like that and that it was probably pulled out when they took the weather mats out to "wash" them (they were still dirty and wet). A male employee then approached and tried "fixing" it by doing the same thing the female was doing. He then started saying that it was most likely from us adjusting the seat. It's a 2020 Ram with exit assist so it's designed to move with the seat. He pretty much kept blaming us and making excuses. I told him that we've taken this truck to the Hammer Ln.location and didn't have this issue. I asked several times if there were cameras in the bay and every time he responded with yes. I asked if the cameras could get reviewed and I be present during the review, he again said yes. He gave me the manager's business card and said the manager wouldn't be in until Tuesday. So we'll see on Tuesday if there really are cameras there or not.

When they flagged me down to pick up car, there were several bug guts still on windshield and back seat was not vacuumed. Disappointed for what they charge. Not one worker smiled or seemed happy. Would not recommend unless your car is just dusty.