Burberry / City Center Washington DC

My husband needed to exchange a Christmas gift for me that was too large. The DC location assisted him today January 30,2023, however, he was told the selection I wanted was not in stock and they would order the item to arrive to our home.

Shortly after he left the store, they called me (his wife) and said they did not have his number in the system so they were calking me. A sales person identified herself as Shaneniqa told me they in fact had the item and he should turn come back immediately.

I called my husband and reluctantly returned to the store bc there was a protest or some kind of demonstration in the city. Once he re-parked and we t inside, he was told she forgot to have him sign the return slip. He asked incredulously why did they call me (his wife) and why lie to his wife. She advised him that she did not tell his wife that.

Burberry has gone down in the quality people they hire. This young lady is a poor example of a high end store. I am really thinking about returning all the items he purchased. I don't need the items as I have so much Burberry, I could start my own store. This brand should be ashamed of itself, hiring ppl with zero integrity. I plan on calling their corporate office in the a.m.

Very disappointed I won't give them a star I wen tot the store and purchase the shoes took it home was big returned it for exchange and I was told that I will be sent an email for and update of my shipment Pablo customer service was so poor, now it's been two weeks I called representative transformed my call over to the store they hung up on I called again the line was busy the representative who transferred called he tried to help he looked over my purchase process and lie to me telling me it's in the process you should have it soon,
So form 06/17/22 to 07/01/2022 I haven't received anything I called and spoke to Pablo he denied he serviced me and I provided him with his first and last name I texted him the receipt, and he get a nerve to tell me that my order was never placed and I have to go t the store do refunded to my credit and repurchase it over the phone.
I am so made for this so nonsense customer service it the shoes is not for my daughter's birthday I will cancel it.
But I am learning for this this my last time going back to that store period.