CVS, Washington DC

Saturday, February 27 @12pm
I don’t know who the manager was wearing that white shirt but you followed me to checkout for buying baby wipes & a $3.99 Keychain?

I work right next door, if I wanted to steal it I wouldn’t have been hard to find & I was just there yesterday sooooo‍️‍️‍️

I like the other workers better unfortunately they wasn’t there today.they know us when they see us. You new mfs need to go somewhere

Without fail, every time I call the pharmacy I am on hold for a minimum of 10 minutes before anyone picks up. I’ve walked to the pharmacy while on hold in the past and arrived to a near-empty store. Convinced they just don’t answer the phone. The CVS in Tenleytown is a further walk for me but by transferring my prescriptions there I’ll more than make up for time lost being held on hold with no one answering at Van Ness.

I wish I've bothered looking at reviews.
I had an appointment today for a flu shot. I received a reminder SMS about the appointment. I showed up planning to get my flu shot and I was told that they don't have flu shots today.
Are you kidding me?
Total lack of respect for my time. A Sunday wasted!

Really unhelpful staff I needed to get a picture printed passport size for my phone. They'd at cashier was initially rude l insisted few times so she came and tried to help and eventually machine wouldn't work and gave errors. Really bad service in this store. The ones in VA are great service

My main gripe about this CVS is the pharmacy and it's lack of any sort of professionalism. But as you make your way to the back where the pharmacy is, you'll often find trash and items on the floor. When you finally make it to the pharmacy, the odds are very high that no one will say hello to you. Your Rx will probably be late or not ready yet despite their system bombarding your phone with calls. If you try and call ahead to confirm if your Rx is ready you'll probably need to block of 15-20 min on your schedule for the hold and then once they answer you can expert curt, short answers as if your call is just a nuisance to them.

I don't think anyone expects a hug and a high five from their local CVS staff but there is much room for improvement in terms of customer service from this pharmacy.

In person they are adequate at best but they NEVER ANSWER THE PHONE. I waited in hold for over 45 minutes once and am currently waiting for over 10 minutes. Once I waited so long I walked to the store and no one was doing anything- they were standing around chatting and not working while the phone was on hold. This is miserable and infuriating. CVS needs to do something.

Surly cashiers act like they are doing you a favor when you check out. High prices, horrible customer service.

The cashier and manager are very terrible, not friendly and lazy. Very unfriendly and impolite and LAZY. The worse CVS I visit! I visit during daytime week day.

A staff hostile to service. Apathetic to patrons. Stock in boxes everywhere. The location is convenient though. Not much else to say.

The CASHIER and MANAGER have the worst attitude to customer, and they are always slow, lazy, not friendly, and impolite! This is the worst CVS I visit. The day I visited was Monday afternoon in September.

This pharmacy filled my Rx incorrectly, and the pharm tech was very rude to me when I had to return the next day to inform them that my pill count was incorrect by five pills. Although this mistake by the pharmacy was concerning (counting pills and dispensing medication correctly is kind of an important part of their job!), I wasn’t upset until I experienced how the pharm tech treated me. The pharm tech the day prior had been delightful. But this one’s response to my calm statement that the pill count was incorrect was literally “says who? ”. And we aren’t talking about a controlled or expensive substance, just generic thyroid meds—so no need for suspicion, let alone the lack of professionalism. I told her I’d counted them, and she snatched the pill bottle away from me so aggressively she lost control of it and it smacked her in the chest. I’d gone into the store in a good mood, just wanting to get the issue sorted out without worrying about making a complaint or report to anyone about the mistake. But she had a nasty attitude the whole time, from approaching me at the counter with no greeting or smile, just an unfriendly “last name? ”, to shoving the pill bottle back at me at the end with the correct number added. No apology or hint of apologetic attitude at any time for the pill count error or the inconvenience of having to return to the store to simply get the medication my doctor prescribed. The pharmacist was present and heard the whole thing, no other customers around, and didn’t take a moment to apologize for the error or for the pharm tech’s behavior. Obviously errors in filling Rxs and terrible customer service are the standard at this CVS.

Honestly, this is one of the worst pharmacies I have ever had to deal with. They are extremely rude and one time the pharmacist even hung up on me when I was trying to explain the issue I was having with my prescription. Don't waste your time or money dealing with this pharmacy its better to just go down a couple blocks. I called the pharmacy at exactly 9 AM, when they open, and was left on hold for 25 minutes. I am switching pharmacies after having to deal with them for so long.