CVS Pharmacy, Washington DC

In the last 2 months the pharmacy hours have changed and prescriptions have taken LONGER to fill. I had to make 4 trips to get one script filled. Delivery is no longer available at this location.

The pharmacy is consistently understaffed, and it's chaos trying to get prescriptions that are shown as being ready online. Don't come here if you have an urgent need for your medications because you will probably be told to come back another day. Their records do not match what customers see in their accounts online. They are not staffing the pharmacy adequately, and the staff they have are trying to sort out the chaos as best as they can. This leaves customers without their medications and with no where to go.

Only one person at the pharmacy who’s working the register and doing shots on a Saturday. Terribly understaffed. Impossible to get an appointment for vaccines. Waited 30 mins just to be told when it got to me that they are too short staffed to take walk-ins even though website says will take walk-ins. Don’t waste your time.

This pharmacy needs serious reform. My prescription is still not ready after almost two weeks. One week in, I came for them and they said it would be ready by 10AM the next day. I come back 5 days later and nobody had worked on it.

Wait time to even approach the counter is about 30mins minimum (both times I came).

Come to this pharmacy if you can wait a couple of weeks for your medicine. Otherwise, you’re better off going somewhere else.

I called this store needing help transferring and delivering my perception. I spoke to Marisa in the pharmacy, super sorry if I am not spelling her name right. This woman is SO lovely. I am thankful that my interaction was with her today. She made the process easy and answered all questions effectively. My insurance had an issue with the delivery process so she had to call me back and deliver that information. In every part of both of our exchanges, Marisa was kind and cheerful. She is working a dangerous and important job during a global pandemic and she is CHEERFUL. Y'all don't pay this woman enough. We need some kindness in the world right now - and Marisa embodies that.