Hop, Cask & Barrel, Washington DC

Fantastic selection of wines and spirits. Got all my favorite rare Eastern European wines ordered. Jared was super knowledgeable and helpful. Really great all-around experience. Ordered online, will be delivered to my house! Outstanding.

I should’ve read the reviews on this place, but I didn’t and I learned the hard way.

DO NOT ORDER ANYTHING ONLINE FROM Hop, Cask & Barrel.

Seriously, they are inept and just blame it on COVID. Placing my order online was fine and they gladly took all my money for the order upfront. Problems started to occur when I didn’t get a shipment confirmation when promised. It took them days to respond to my emails and when they did, they blamed COVID and promised my order would ship out in the next 2 days. Then those 2 days passed and when I queried them, they then blamed their inventory problems on IT and said they couldn’t fulfill my order. They again made a hollow promise saying they would refund my money soon and of course they haven’t yet. This business cannot be trusted and will keep your money.

Do yourself a favor and
SHOP ELSEWHERE!

Do NOT order anything from this place. We placed an order thru them online for 6 bottles of a Columbia valley wine the Vivino app. It was $33 a bottle so a good high priced bottle. We opened up the first bottle and the smell was nasty. It smells like mold and mildew. It tastes exactly like mold n mildew also. Just not good.

We contact this merchant to let them know as one would think they would care n want to know. But all the person did was defer us back to Vivino. He had NO interest in doing anything. He didn’t even ask the name of the wine. He wanted to do nothing. Totally unacceptable.

So yes I will be contacting Vivino now and wanting a refund for whole order. We thought by contacting merchant maybe they would just send a replacement bottle from a different batch to make it easy. So now you can get a chargeback n we will make sure to NEVER buy a wine off of Vivino if this merchant is the seller of it! Beware of this merchant! They just don’t care!

Oh it’s very nice store, I came from Virginia! Way better than ABC price!
Thank you hopcask:)

Not a very pleasant experience. Products bare way overpriced and I picked up a product with a tag stating money off. When i was rung up, I was still charged the original price. When I asked about it, the gentlemen said it was already added. Taxes are not about 30%. Wont be doing business here anymore.

Great selection of bourbon! They had hard-to-find stuff in stock with very reasonable prices. A must visit if you are looking for high-end or hard to find liquor.

Poor customer service. Staff was very unfriendly and not eager to help. They tried to overcharge me too. Never going back!

I love this store! The staff are wonderful, patient and knowledgeable! If you have something bad to say about them then I would have to say you caught them at a bad time or off day. They have even waited for me after closing to get my items.
NOW that is customer service!

Felt a little bait and switched here. Used Untappd to find rarer beers and they weren't able to produce them once I got there. Gave me the run around for awhile, only to say they couldn't find it, must be sold. Then asked about a whole box of beer behind the counter, showed me a bottle, said I would take one for them to tell me, "Oh no, a customer has bought all of that. " They definitely had a good selection, pretty reasonable prices, but the whole thing left a bad taste in my mouth.