Metro by T-Mobile, Washington DC

Great service and David took his time to fix the issue i had. Now i can trust them with any questions i might have

Customer service was great. The employee there explain to me the whole bill and even gave a great discount. I refer every friend to see Joe. He a great human being and a most sincere sales person.

This has been the most ABYSMAL experience in my life. WORSE than Boost Mobile and that's saying a lot.
#BEWARE USE AT YOUR OWN RISK

This is really but people are just need my money back I paid twice

I'm not happy with MetroPCS they sell bad phones and he had bad service

Horrible customer service. The male manager (who said his name is Jose) charged me extra, threw out the receipt, refused to give it back to me, and was extremely rude to me when I inquired about prices. He kept telling me to ask "them" and told me he doesn't work for metropcs. He told me it was $48 but then charged my card $52 for extra tax and condescendingly told me it was for DC tax. He was also clearly pissed that I wanted to use my card and not cash (told me card isn't possible until he ran it) which makes it pretty obvious he wanted to pocket some money. The charge says "Chickass" on my credit card statement which is also super weird. This horrible experience and I will cancel my service with Metro as a result. He refused to answer any of my questions and was overall extremely rude. He also berated the girl also working there.

Sold me a $150.00 phone with 7-day return policy. They failed to port my # from my previous carrier as requested. 3 days later they refused to accept unused phone return when I couldn't get calls or texts. BEWARE of these thieves.