Providence Health System, Washington DC

I went to this specific hospital about 5 days ago cause I was feeling ill and there's a lot of nice doctors and nurses. I met Dr. Soufi and the other nurse who treated me for my illness. I would like to thank them someday. Nice and decent hospital. Definitely recommended to anyone. Merry Christmas!

I've alway loved Providence Hospital. A well kept clean building. Bathrooms clean and some locked (safety)
CNice Dr.s Office politicness Front desk people are very kind with respect. The cafeteria is is beautiful and great food. Please don't close or change.

Extremely slow even though there were very few patients. Doctor and nurse acted as if they’d never had a Covid patient. Once the found out I had Covid they became hysterical. They came back an hour later wearing protective gear. Then took several hours to test my daughter even though it was started on her paperwork that she was there to be tested. They referred me to the ER. I went to Sibley where they actually asked why I was in their ER. The step the doctor and nurse missed at Providence. When I told the triage nurse why I was there she had not frantic reaction. None of the staff at Sibley reacted negatively to my diagnosis. My doctor there was very professional and only wore her mask and gloves. Providence staff made me feel like I had the plague and that’s no way to treat a patient Dr. Bullock. Also we could hear everything you were saying even though you closed the door

It’s a shame that this hospital is closed now. I received the best treatment. I Was comfortable with the people who worked there. A very trustworthy hospital.

The rudeness at the front desk is uncalled for. It's a shame this place used to be thriving with patients -to closed and low rated. We want change in the community, then yet keep hiring those who could care less about it.

The lady at the front Judy/Ruby is rude. Took time off work to come for an appointment that was scheduled by them in advance just to find out that my insurance isn’t accepted there. Waste of time.

To start off positive I will say the staff is friendly and has good bedside manner.
Cons: As a whole though, terrible. They are obviously understaffed as the wait times for everything is almost unbearable. Waiting in the waiting room? Over an hour. Get called back and Waiting to be seen by the doctor? An hour until you actually see them. They NEVER answer the phones to the point that even if you have a question you just have to go up there. I've been on the phone waiting on anyone to pick up forever just trying to get a referral for a serious issue that they should've but didn't give me upon my discharge. Did they pick up? Nope. Just endless hold music. No option to have them do a call back or email, but since I've got to hold I've got the time to leave reviews on all platforms about their lack of assistance.
That picture is 2 hours of just HOLDING I've NOT yet heard 1 live human voice in regards to my concerns despite multiple calls, emailing and sending a dm on their fb page which they left on read.

I have been trying to get my health records for months. I have submitted the paperwork and haven’t heard back. When you call they dont pick up. This hospital is trash. And then someone responded to this review, I did what they asked and they never reached out. Im sick.

This has to be the worst place ever. I’ve literally sat here for 2 hours for absolutely nothing. Nurse and Doctor came and told me to do two completely different things about my injury without even touching or evaluating me. For the work they actually put in here to actually helping people you could hire 4 year olds here. DO NOT TRUST THESE PEOPLE WITH YOUR LIFE ESPECIALLY TATIANA

I love this hospital they make sure that you are being good taking care of my experience was fantastic I have been going there for so many years I remember having a very bad toothache I received great care for that and whenever I can't get to my primary care doctor and in emergency care great place to go without waiting so long for special care

I always received the best care here when it was a hospital.
In the past it felt like my treatment plan was being executed by a team of angels, amoung them Dr. Lawrence, Dr. Mark Johnson, Annie the nurse, and others. They even use to have a copy of a healing or encouraging prayer for you to read or take with you. The gift shop and cafeteria were awesome. This was a first class hospital for 186 years.

Now as an Urgent Care Center I received the same great care for a recent health concern. The waiting room was clean and appropriately modified to ensure social distancing. The receptionist, nurse and Nurse Practitioner Beale were professional, compassionate, kind, and thorough. This is a much needed christian-based health care resource for the hardworking, taxpaying American residents of the Northeast quadrant of the District of Columbia. The decision to care for and minister to the health of the people of this community by offering this serve was indeed an ethical and important decision.

Why do you keep calling me? I've never been to your hospital and no one I know is there. Stop the harassment!

I took my client for her appointment there to the neurology center and the Doctor we went to see was EXTREMELY impatient, rude, and inconsiderate of my clients condition. My client has an Chronic anxiety problem and cannot be talked to fast, but Dr. NEAL M KURZROK was rushing her, and was rude to me personally for NO REASON AT ALL. If you have to go to that hospital center I’d recommend you choice another Doctor to see. If i could report him i would. The worst experience ever.