The UPS Store, Washington DC

This store is amazing always great always professional Angie, Yolonda, Sandra was very nice and had good conversation.

Angie “The Angel” was very professional, kind and patient in assisting me with my packages. The staff at this location are the best.

Ms. Yolanda was such a professional! Her bright & pleasant demeanor will have me coming back to this USP store.

Angie and Sandra are extremely professional at this location I came in needed almost 30 documents they helped me extremely. I would not go anywhere else. Very welcome place with great energy. You want quality services come here. Happy holidays.

I was helped by Yolanda at the fort Lincoln location. Had a few Amazon returns and a Verizon item return. Was able to get me in and out in 10 mins! By far the best experience I’ve had at UPS. Wish I could give more than 5 stars!

Very rude customer service experience at least they didn't charge me for the label.

Response to Owner: Dropped to one star due to your response. I bet you were the one with the bad customer service based solely on your ignorant response. Don't try to edit your response because I have a screenshot. I guarantee with your level of ignorance you won't be in business long and that will be expected right! You completely missed the mark and are wrong in every area of your response. I wanted nothing for free and not paying had nothing to do with my level of experience you simple stooge with was your ignoramous that caused it!

Terrible attitude from the manager. I simply wanted to change my phone number to an alternative one and he refused to do so. Very unprofessional behavior.

Angie, Yolanda and Sandra are team AWESOME! They help me quickly and efficiently with my mailing needs. This store is my go to location for any shipping or returning needs.

Adding to my previous review. Ms. Angie has assisted me twice now. I'm the lady with loads of Amazon return in Ikea bags. Yes, bags! Ms. Angie is always an angle, very patient and helpful. Thank you so so much for your kindness Ms. Angie.

I love coming to this UPS store. I used to go to the one ar Woodmoore but the line is always too long. I come here to return Amazon packages and all of the employees, especially Ms. Sandra are always patient with me as they scan bags and bags of returns. Thank you all so much for your patience and kindness.

Such an amazingly friendly place. I went in to rent a mailbox and everyone had such an amazing attitude and wonderfully beautiful smile on their face. It made my day going in there and will look forward to the visits to my mailbox. The customer service is top notch.

Yolanda and Angie were stars today. I came in disheveled and stressed but they helped me with my items. They were quick and awesome.

Thank you all def my new fav UPS store

Super easy, quick and simple! Thank you Angie for walking me through and getting my fingerprints done for my job swiftly! In and out in 5 mins! Awesome!

The lady working here yelled at me. She had the worst customer service. She wasn't even helping me! The young man on the other hand, who was helping me or was trying to help me, was very polite and very sweet and very nice. Even after that lady yelled at me and him a little bit. Some people should not be working in customer facing roles.

All I was doing was processing an Amazon return. Nothing super complicated. No need to yell at anyone especially a customer and in front of a bunch of other customers who were also there. How embarrassing, for her, and the brand / business.

If I could give one star I would give that to the lady. The young man on the other hand I would give five stars! So settled on 3. To the young man, Thank you for keeping your cool and being very nice to me considering the situation. So appreciate you! Keep it up! You are our future and we need (especially in DC) more ppl like u!

My experience with the UPS store’s mailbox service has been nothing short of frustrating and disappointing. To begin with, the employee who sold me the mailbox failed to mention that the purchase was non-refundable, which I consider a severe lack of transparency.

The most infuriating issue I encountered was with the USPS online mail forwarding system. It’s astonishing that this UPS store’s location is not recognized as having multiple units, making it impossible for me to forward my mail seamlessly. When I brought this glaring problem to the management’s attention, their response was shockingly unhelpful. I was essentially told to fend for myself and go to the post office.

This entire experience has been a complete letdown, and I can’t help but feel like I’ve been taken advantage of. I demand a refund for the mailbox purchase, as I see no reason why I should pay for a service that has caused me such unnecessary inconvenience. This UPS store needs to seriously reevaluate its customer service and its relationship with USPS to avoid driving away more dissatisfied customers like myself.

I came to drop off one of my many Amazon returns and I know I can always count on Sandra’s and Angie for great customer service! Always helpful and always a positive attitude! Thanks ladies!