United States Postal Service, Washington DC

I booked 4 passport appointments for my family a few days ahead of time. When we arrived, the gentleman (I believe his name was Van R.) upfront asked if we were here for passports and asked us to wait amount while he took care of another group. Shortly thereafter, he took care of our family. Everything went very smoothly and he was super helpful and pleasant. While we were waiting, my toddler needed to use the potty and he’s new to wearing underwear. When the woman working upfront realized it was my toddler that needed to go, she was kind enough to let us use the employee bathroom in the back and avoid an accident. We were very grateful! We had a great experience.

The postal workers were great they helped us out gave us all the options we needed part of the entrance is in door to the entrance of the building needs to be repaired the entire doors need to be fixed and if you signs need to be put.

Why after working on Post Office trucks in South Jersey, the people working on these vehicles are not getting paid. There is a digit code they have to use and it keeps getting denied, and you have to keep resubmitting it till it goes thru. Can someone find the problem? You expect these workers to fix your 40 year old trucks and not get paid, beside not suppling parts to fix them. No wonder people are complaining about the service when there is not enough working trucks to go around this South Jersey area, and the mail carriers have no trucks to deliver the mail I can't wait to hear this excuse.

It's an fabolus area to place many mails in the delivery service. When it comes to create something important, they cna make it, when they want to send the products in the mail, they can take it to the dilivery service where they can assists them to have many solution to be in the decent times. This is one of the largest places in the district arena. Sure it is the option for the deivery event,

AVOID THIS PLACE IF POSSIBLE. If I could give zero stars, I would. The "workers" here are mean, angry, unhelpful. The workers act as though they are not there to help people - they bark at anyone who has the slightest question and are unhelpful, caustic, rude. I have a PO Box here and I have seen so many terrible interactions.use another USPS if you can, this one has the worst workers I have seen in any city.

I usually love this location, isn't usually too busy (it has its days) and I am usually served by a kind employee, but today was not that day. I made a passport photo appointment, took time out of my day to walk over there, to find out the person that takes the photos isn't there. Which was frustrating because they were taking photos for another client, but said it was for a different service. I don't think you need to be a specialized photographer since they told me to go to CVS/Walgreens. I am mostly frustrated that they didn't call or cancel my appointment, as i could have rescheduled for another day. Very frustrating.

The customer service rep refused to help and or provide instructions on self service machine. I wish people like that were not in customer service. Shameful, just shameful…

I stood in line for over 10 minutes waiting on just a stamp and envelop. There was three people working. I was told only one person could accept my payment method. The person who could accept my payment was working on another task. There’s no way I should’ve waited that long. There could have been another way to solve this so that someone isn’t standing that long just waiting. There was no interest in even helping me get what I needed. No urge whatsoever. I eventually just walked out. Really bad for business.

Ms. Reid is the rudest employee I have encountered so far. Completely unhelpful, even after my husband asked for her help directly to set an appointment because HE IS BLIND. Nobody else was at the office and she refused to help, when my husband complained, she proceeded to call him "ignorant" said "I just work here I am not here to deal with you or listen to you", "shut up" and basically kicked him out. Pathetic costumer service if you ask me.

I would give 0 stars if possible. The lady working at the desk was extremly rude, I have no idea what her issue was but I am not coming back to this one

Booked an appointment for passport photos online days in advance. Was told when I got there that the “agent” was at their Brentwood location half an hour away by Metro and that I had to go there instead. Why did they even let me book the appointment if the guy was never going to be there? Disgusting waste of people’s time

UPDATE: Went to their Brentwood branch. Surprise, surprise, their camera wasn’t working so they told me to go to UPS instead. Absolutely embarrassing. This is a service you’re supposed to be providing, not the freaking lottery. I’ll be taking my business elsewhere in the future, but please for the sake of others who will undoubtedly be in my position going forward, get your act together USPS!

Don't waste your time here unless you're dropping a letter off. Even then I quotient do anything off here or get anything done. They really need to close this place down.

The building is nice, quiet, and clean. The post office itself is fully stocked and the workers are nice and helpful. I think some of y'all just hate going to the post office.

I've been told by postal employees that the Biden postmaster has put out changes for parcels from distribution centers to local post offices for delivery that have resulted in extreme unnecessary delays in delivering. Just another Biden screw up!

I USE THIS LOCATION ALL THE TIME AND HAVE NEVER HAD A PROBLEM OUT OF THE EMPLOYEES OR THE SERVICE, IT SOUNDS TO ME THAT SOME OF THE PEOPLE WITH NEGATIVE COMMENTS WANTS SOMEONE TO CATER TO THEM LIKE THEY ARE ENTITLED, IF YOU DON'T LIKE THE SERVICE GO SOMEWHERE ELSE ITS NOT A HARD THING TO FIGURE OUT, I WONDER WHAT PEOPLE WOULD SAY ABOUT SOME OF THESE COMPLAINERS WORK HABITS

Perfectly fine post office. The negative reviews are misguided.my experience was quick and easy.