Verizon, Washington DC

Incorrect operating hours on their door QR code. Called several times yesterday to confirm their hours: no answer. Show up just before 9am (when they open according to Verizon’s own website and the store’s individual website.) not a soul in sight. Check the reviews on the Verizon site and you’ll see. They do not open on time. Complete disregard for customers. Deciding not to get Fios now.

I was just here and i came to get some info about home internet. I had to wait more than 1 hour for just find out some basic information and they applied to home internet without getting my approval. They asked me some information which includes my ssn? ! (i was like, why do you need my ssn? And then the guy told me you have to fill out this form to find out your internet speed and i said okay) Once i find my internet plan out they gave me a paper which shows they already sign up for me. I was shocked and furious, it was really unsatisfying experience.

Verizon customer service told me to come here to pickup equipment. Walked in, received very poor customer service and was told matter of factly that they didn’t have any equipment. Full stop. No indication of when they’d have more until I asked. This experience left a lot to be desired.

Arrived at 915, place is supposed to open at 9. His coffee is there, e-mail logged in, but door locked? Waited for about 25 minutes and he rolls in on the phone not a care in the world. Asked why he was late for opening the door and he said he was on his break. How do you take a break in the first 15 minutes of being open?

Arrived at 10AM for 10AM appointment for phone upgrade. Lone employee in store ignored me & kept working with another customer. I soon realized there was another customer in store who was waiting for his 9: 30 appointment. There was no way to tell at that time how long my wait would be. My appointment time obviously meant nothing. Store employee said he would soon be right with me. No way that was going to happen. I walked out.

I tried to chat with Verizon then. No response there. Maybe I need to get a new phone with a new carrier.

I needed to upgrade my Samsung phone and Daniel was fantastic in helping me find the right kind while keeping my current plan; he transferred all data from my old phone and gave me good instructions about my new one. He was great at multi-tasking with several customers in the store - there really should be more employees there in order to help other customers!

They are very incompetent of their job they all seem like they barely knew what to do. They were not properly trained to do their job

Very bad service I ordered my router to come to this store for pick up but there is nobody at the store even in working hours
Now I have to wait for my internet

The staff was amazing and very patient the rep John that assisted me was beyond helpful he made my experience delightful continent and went above and beyond to ensure consumer satisfaction I was very satisfied and overjoyed with my new phone if he isn’t a manger definitely desires a promotion

I am a tourist coming in from Dallas. My phone was broken and I noticed that it was time to get an upgrade which I was due for. I stayed in Friendship heights so this was my closest Verizon. I am now on my new phone, although I got a new IPhone 14 I was left disappointed and discouraged. The staff was rude and used stereotypes. The ring leader was John, the associate who helped me. Keep in mind, I am a heavier set gentleman as John kept using phrases such as calling me “big man”. That wasn’t the end of it and didn’t even bother me that much. But what really pushed me over the edge is when John was walking me through the different plans, he then started to tell me about the Apple Watch bundle where I have the chance to get an Apple Watch 50 percent off with my current plan and he then went on “ but I’m not sure if you’d be interested because you look like a guy who just likes to chill at home”. All that being said 30 minutes after meeting this clown. For all those that are close in the area and this is your closest Verizon, don’t waste your time with these guys just hop on the Metro and weigh different options. The best thing you can sell in an individual business is valuable customer service, John and the Verizon team on 5252 Wisconsin miserably failed at that today.

Jonathan Gomez very good giving me verizon service on my phone today and I was very happy with his customer service thank you so much jonathan.

John was super helpful trying to find out what was wrong with our phone. Very patient and informative and it was very close to closing time but he did not rush us.

Outstanding service. David Guzman Jonathan Gomez were amazing. Fast, professional, kind and informed. They totally helped with an issue that needed to be troubleshooted.

I was waiting forever and the associates ignored me and literally pretended as though I don't exist. And didn't acknowledge my presence. The workers at this location need more training in customer service.

I am here at 6: 30pm on a Thursday evening and the doors are closed, nobody is inside. Apparently store hours don’t apply here.

Awful - horrible. Darren told us we were eligible for a free upgrade and now Verizon is trying to charge us $800 for a new phone. He told us there was a 100% refund for accessories and then tried to bill me and claimed he couldn’t give me a receipt. The manager of the store was equally deceitful and incompetent. Worst experience of our life - totaling 3 hours in the store. Do NOT do business with this store! I’m

Thank you to Adam and Reggie for helping me and staying past closing time to help me out with my complex tech issue. I was there for about 1.5 hours. They worked diligently & efficiently to help resolve my problem. If you need any help with your phone go to these guys and they will help you!