Crowley Nissan, Bristol CT

Had an issue w/service and service manager John Hogan was able to resolve the issue! Happy customer, would highly recommend.

Every time we take our Pathfinder in for service, the staff is polite and explain what our SUV needs in detail. They don’t press us to purchase things we cannot afford and work with us to keep our vehicle in too shape.

This was the best car buying experience I've ever had. My sales person, Lawanda, was great. Thank you!

It was a longer wait to get an appointment than I expected (almost 2 weeks) and the cost was higher than I had hoped. But I suppose it's like everything else these days. Longer waits and higher costs are becoming the norm. More importantly, I'm very satisfied with the work that was done. And the staff I encountered were friendly and helpful.

My husband and I both needed a major car upgrade. We came in during the weekend and found exactly what we were looking for. Javier was amazing and so beyond helpful during the entire process. I would highly recommend if you want a good reliable car from an honest dealership!

Unfortunately I heard the dreaded noise coming from front brake area kinda knew what issue was
Dropped of got the bad news rotors and pads plus shot battery fixed in a timely matter
Price slightly higher but if u pay cheap price u get cheap work. That’s why I’m a return customer for all my work on Nissans
New vehicle, new maintenance always 5 stars

I brought my car in for an oil change and called about adding tires because I ended up with a flat tire a few days prior. They were unable to give me a quote over the phone despite pulling up my file with my car make and model (they are the only ones who have ever completed work on my car). I was unable to fix my flat when I got it because the tires were locked and I didn’t have the key to unlock them. The service advisor told me when I called about that, “if it was previously a used car that’s probably why you don’t have one” but I purchased the car from Crowley Nissan in 2021 (it was one of their previous loaners). When I brought the car in, I brought wheel locks that were purchased for my car type and they stated they couldn’t put them on because “it might strip the bolts and those are 300$ each”. They told me if I wanted the tires locked I would have to purchase their locks for 85$ (final cost was actually 76$ according to my sheet). I was told I would be called with a quote for tires depending on what was in stock which did not happen. The tires were placed on my car without my approval of the cost. I also do not recall being told when I could pick up my car, although when I called the girl who answered the phone stated that when the service advisor called me about switching my oil filter he told me I could come down in 20 minutes. During that call I asked about a tire quote and he told me that the ones they put on my car were $888 with tax. They were not the same tires that are currently on my car even though the Nissan tire advantage website stated that the Bristol Crowley Nissan had those tires. I also had told them that the spare tire had been driven on for 60+ miles due to me getting the flat in Norwich CT and the same spare was placed back in my trunk rather than ask about me purchasing a new spare tire. I feel that this time I was taken advantage of and someone I know who works on car also agrees. Even though I can get free oil changes for life, I am seriously considering whether or not I would return to this dealership.

Typically good, but recent service we informed the SA very clearly that one new tire was not keeping air, and that was happening throughout different types of weather (so it was not the tire pressure alert being incorrect because of cold weather) and we check the pressure manually and have to add air.they said they didnt see a leak filled it up and blamed it on the cold weather LOL.

Great service- very pleased with outcome. Customer service with Josh at the front desk is always excellent. Part was ordered and put in by one of the techs. Stan the driver is always pleasant and I would recommend Nissan to my friends.

What a great place to buy a car! The whole staff was Awesome. I felt so at ease with the car buying. 2023 Nissan Kicks.
This Dealership was like family. No pushing to buy.
I had a great sales person. Xavier he explained everything in detail.
Very easy to communicate. I truly recommend Crowley Nissan. (Bristol Ct).
I am so happy that I went there I had two recommendations who told me this place is awesome. My Brother Ric Casella and Jason Rouleau. You will love going there to! I even bought them lunch.

So don't hesitate, just go and see for yourself.

Great dealer, the parts and work is quality. The waiting room is very nice and the team is very professional. They are honest and only do the work that is needed to prolong the life of your car.

Manager was rude and didn't care that we had an appt that took 3 weeks to get. Just an oil change.

Never had such nice experience in buying a car as at Crowley Nissan. The car was exactly as I wanted and as described at the dealer site. I was very satisfied by the car price, as could not find any match online (for the same year and mileage). The office stuff is very friendly and helpful. The whole buying process took much less time than I had in my previous experience.

The support was great; everyone was very kind and clear about what was going on throughout the process

Poor experience with service.dropped truck off 1am Saturday morning; was told would hear back by lunch with diagnostics.was called at 3pm telling me they don’t do Diagnostics on weekends and I’d have to wait til Monday; didn’t find out issues until Tuesday and even then, no real resolution other than “hope it doesn’t happen again”. Saw two sides of service manager Josh; the apologetic Josh from when I was told incorrect info on Saturday; promising hed ensure a better experience; to the snarky, not my problem bring it somewhere else Josh. Who magically changed back to apologetic Josh when the service director got involved and basically told Josh the problems he told me it was couldn’t be it.

Won’t go back, can’t wait for my tundra!