A PLUS Fireplaces Granite And Marble Inc, Port Richey FL

Frank has helped us a few times now when we purchased a home with a gas insert they installed 19 years ago! He walked us through how to spark it up when we first moved in and found us an old part needed to get it started this winter. Just in time for the cold weather. Will definitely be calling these guys when it’s time to upgrade the insert. Always friendly, always helpful and a great business to have in the neighborhood.

We spoke with the customer service individual who told us multiple times the person was going to be coming to our home between noon and five to work on our fireplace. We sat around all day until 6 o’clock and nobody shows up and nobody called. We called the next day and they tell us he ran late. Again, No attempt to call us. She then states that all we can get you in a week from now.there is no attempt to get us in first thing the next morning and when we complained about it she said there’s nothing they can do. They came five days later with the same 5 hour window. The work was fine but they don’t value your time. I don’t know how companies like to stay in business with such poor communication. I don’t recommend them.

We needed a repair on our 30 year old propane fireplace. A Plus Fireplaces was the only firm in the greater Tampa area that was willing to do it. The made an appointment, contacted us and showed up when scheduled. They quoted a price that i thought was for the service call, Almost an hour and a half after beginning work the fireplace was working and the place was spotless. The total charge was the original quote.
Excellent service, spent time explaining what had been done and told us the work had a one year warranty.

So frustrated! I want to get an outdoor fireplace, and the very nice gentleman who came to my home for my indoor gas fireplace promised me that a salesperson would give me a quote. However, it’s been 7 months, and — despite me sending countless emails and leaving several Vmail’s— no one will call me back. I guess they don’t want any new business, so I would hesitate before contacting them. Apparently, they are too busy.

Called Trish last week they showed up today to take a look at my cap because I thought it was leaking from my cap told me it would be at least $2000 for a new cap which I was fine with DJ and his helper showed up here and said that the cap Is fine, and it is not leaking And the roof needed flashing where it was meeting the chimney Didn’t even charge me a trip charge or nothing what a great honest company hard to fine nowadays THANK YOU AGAIN FOR BEING HONEST

Was driving down US 19 this morning and one of their drivers was driving like a maniac and pulls up next to me honk his horn and flipped me off and I don't even know why so unprofessional.