A Woman's Place, Naples FL

Met all the OB docs in rotation and I am a big fan! Ultimately Dr Holly Miller was on call when I had an emergency and I’m happy it was. She has great bedside manner and kept me and baby safe. Also my goals of having a VBAC were always supported throughout and by all docs.

I am giving a five star review because Dr. Heitmann has been an amazing doctor to me for so many years. However, I am trying to schedule my annual appointment along with some concerns I have and I have been calling your office nonstop for many days a different times, and it’s impossible to get a representative on the phone to schedule an appointment. I’m actually really upset because you guys are normally very good at picking up the phone and I have no idea what’s going on but it’s been very difficult to even get through. I really need to schedule an appointment and I find it Very disappointing that your phone system is not working very well or your stuff is not able to get back to me.

I should have read all the negative reviews prior to calling. Very poor communication over the phone. After waiting on hold for about 10 minutes I requested an appointment to complete my out of town doctor's lab request. The lady on the phone was abrasive and snappy. After waiting a few minutes for the lady to identify if my insurance would cover the mandatory consultation needed to draw blood, another lady came on the phone to tell me they cannot do my labs. I asked if they took my insurance so I could schedule the consultation. It was clear to me the first lady was not looking to see if they took my insurance and instead asked for back up. I was asked what insurance I have again, after telling the first lady and immediately she she said no. The team had no sensitivity to my situation and seemed eager to rush me off the phone. I will go to an urgent care instead.

Abby Krembs, PA, was phenomenal! I was a Botox virgin, and a little nervous if I’m honest, and now I’m addicted! The results are amazing!

If I could rate this place no stars I would. I went due to not having periods for a while, I got my yearly done and was just told I was one of the lucky few who didn’t get my period. I ended up leaving with more questions than answers, the doctor barely answered any questions and chopped it up to again me being lucky. I went to a new doctors office and right off the bat I was sent to get blood work done, I had high levels of prolactin. Turns out I have a tumor the size of a golf ball pushing against my optic nerves and wrapped around my carotid causing me to not get my periods and a slew of other issues. Had my doctor taken the time to sit down and listen to me and not just diminished my fear and worries maybe it would’ve clicked in her brain my signs and symptoms and would’ve sent me to do basic blood work testing. Do not come here if you value your life, these people don’t and I guess it turns out I’m not so lucky.

GREAT doctors, staff that treats you like family, and truly awesome service!
Dr. Emily Clements delivered my oldest and Dr. Holly Miller delivered my youngest. I love this office & so glad they delivered all my kids. I highly recommend it. ️️️️️

Location - Good, except you never know what floor you're going to be on that day so arrive early to take the elevator when you waited in the wrong lobby for 10 minutes until the front desk tells you.

Front Desk- usually nice

Checkout Staff - could use attitude improvement

Officer manager Kristell- super nice but unable to do much

Dr. Miller - HORRIBLE - she will belittle you and your pain and problems and rub your mistakes in your face and push you very hard to workout (even if you're in so much pain you end up in the ER). Will do unnecessary surgery, and not prescribe enough pain medication for recovery because yoga and tylenol work for her so it must work for all. If you have an ovarian cyst go to the ER because she won't help you with that either.

Dr. Heitmann - rude and dismissive. Will deny any treatment you request, including hormones, even though that's what they do, will ignore your labs because you're "in the range", you have to research everything yourself because he will offer no options or suggestions at all. He's awful at replying to your emails, but don't worry his office staff will forget for 3 weeks and then misspell every other word when they finally reply at your further prompting all while refusing to do common insurance requests for medication you had to research and ask, no beg, for, and then still deny anyway because "he doesn't like it". Even though he's a HE and can't take the drug himself, so yeah he doesn't like it. Bet it's because the drug rep didn't bring them lunch?

Other doctors besides Dr. Miller and Dr. Heitmann - Unknown but likely fair to say "proceed with caution"

Be wary of this place.
I came in because I was having weird symptoms similar to BV.
I told Abby Krembs the symptoms were coming and going, which I found strange.
She got a sample and ran some tests and a procedure that my insurance usually covers suddenly came to be about ~ 478$.
Apparently she put in the procedure as “investigative”.

I have talked to other medical professionals and they told me that if you are having symptoms it is not done that way. I understand if it was a mistake, but I think the worst aspect that made me lose faith in this facility is the fact that I failed claims with my insurance and they will NOT answer the phone to my insurance. The woman who is trying to help me has tried contacting them over the course of a week or two now and still NOTHING. They won’t answer the phone.
I definitely won’t be coming back. I’m a student and can’t afford surprise bills for almost 500$.

I am a patient for just one year with Dr. Tzilinis. My previous Gynecologist from NY was a functional medicine doctor. She tried to find the root cause of my symptoms first before writing a traditional RX when possible. I wanted to find another provider that was in line with this approach in Naples. A Woman's Place is very much that and more. I've learned that when you get older you NEED to balance your hormones. An imbalance (in my experience) is the root cause for alot of issues in menopause. Go and see your options. Dr T.is patient, understanding and explains all in great detail so you can make an informed decisions.
In addition, the entire staff, especially Lisa, are super friendly and very helpful. I have not experienced long wait times at all.
Highly recommend Dr Tzilinis!

I never feel rushed with Dr Miller. She is so kind, she listens to everything. She is a lifesaver. Office staff is always friendly too. Highly recommend!

When I found out I was pregnant I didn’t know it was standard to not be seen for 8+ weeks. I called to make an appointment with my normal doctor who I love and they wanted to schedule me at 8 weeks. I asked “you don’t confirm the pregnancy before then? ” Instead of explaining its normal standard practice unless there is a concern I was told (with attitude) I could go to Planned Parenthood. I scheduled an appointment until I was able to get an appointment at a different practice. The front desk could use some extra training in patient care.

This practice is run super efficiently, The Dr. 's office is the next room over from where the mammograms are taken. I have never had a long wait, Dr. Tzilinis and her staff are top notch.

Dr. Shephard is an excellent doctor for every reason. I was lucky enough to find him when I needed surgery for fibroids. He was amazing the whole way through and I am super grateful to him for getting me through surgery and feeling great again. I highly recommend him and A Woman’s Place. Everyone there is great. I have read reviews saying the front desk is not so helpful, but each time I have had such helpful and pleasant people checking in and out. I had my babies at Lennox Hill in NYC with top OBGYN doctors and I have to say, I much prefer Dr. Shephard to all previous OBGYNs.

Update postpartum-
Don't ever get Ms. Clements!
I wish I had a choice to pick who is going to deliver my baby.
She is like talking to a very insensitive robot. No compassion whatsoever to hear your opinions on anything because she is above you and her attitude and energy are uncomfortable. Mind you she was 10 Minute's late probably longer to get to me as I held my baby in my birth canal? ! Traumatic!

Thank you, after all, I'm dealing with preeclampsia, chronic hypertension, and severe anxiety but she just added more stress and on top of that offered me ADIVAN more than once until I said yes in tears, visiting me for the 3rd time, knowing I told you I was a recovering addict for the past 7 or 8 years and didn't want anything that was a narcotic.

The Women's place would do everyone a favor and let her go. All the other doctors and nurses provide wonderful comfort and make you feel like you're more than just a patient.

Heightman & Dr. Parker have seen me as my OBGYN since I was pregnant with my 1st born ba k 2009 & also with my 2ed child in 2013.

Now I'm about to have my 3rd boy and I'm back with A women's place 2023.
I have also recently met Dr. Shepard as he came to visit me in the ICU, he's so nice with a great big smile. They're all very kind and caring. Also met Ms. Miller as well she's kind with a big contagious smile, and her energy is great.

It gets a little exhausting being high-risk and having to visit so frequently but I will say every visit is quick and pleasant. The doctors are ALL amazing and I feel at home when I'm with them.
No place I would rather be.

Thank you for all that you do to make me feel as comfortable as possible. The staff has been pretty nice as well.
Thanks! Highly recommend. ️‍?

The doctors are absolutely wonderful, I feel great about being under their care as well as being pregnant and under their care. Cannot say enough wonderful things about the doctors, they all helped me threw so much. The front desk however treats me and have always treated me (pregnant or not) like I'm just another number and if ever I have a billing question I'm looked down upon atleast this is how they make me feel. I absolutely feel like they belittle you they way you are spoken to. Always unprofessional I truly feel like the front make it or breaks an office for me and I am very disappointed but I will not be returning to this office. To make myself clear, this is not due to the doctors, they are brilliant but the front desk needs to learn some manners and how to treat people like humans. Sad because I was extremely happy with the doctors.

Such a great office with awesome doctors and staff. I have seeing Dr. Tzillinis now for sevenish years and she always goes up and beyond. She takes time with her patients and listens. She is amazing!

Okay! Where do I start? ! First off, the staff overall is amazing, but I am a patient of Dr. Abby and let me tell you she is amazing! She goes above and beyond for me as her patient, and she is more than a doctor. I am a young female and I look at her like a sister and a friend. Very professional! I highly recommend this office and I HIGHLY RECOMMEND DR. ABBY KREMBS and oh before I forget, she is a local so she is well known and she will help you find whatever you need! So thankful for her and her staff.

Great service and experience Steven Shephard excellent doctor love the way he explained everything and answers every question

This is the 3rd time my review of this place has been deleted.

I was referred out to a doctor in this facility after being in the emergency room. Dr. MIller I believe. When I called to schedule an appointment (doctors are supposed to see you within 72 hours of an emergency room visit and referral) I was told they would not see me until I paid an outstanding debt I owed. I was unaware of any outstanding debt. I asked the receptionist if I could settle the debt (though I didn't agree with it I was DESPERATE for help) so I could be seen. The receptionist said she would talk to her manager and call me back. She never called me back. A week later I started getting contacted by a debt collection agency regarding this. So they refused me medical care AND refused payment on a debt. How can this be legal? !

Why did I stop going to this place in the first place you ask? Well. Here it goes. Dr. Tsilinas was a gem of a doctor, however she does not do surgeries anymore so she referred me out to Dr. Heitman. Apparently he is "very good at what he does" but his bedside manner leaves little to be desired. I was seen by him and schedule for surgery 2 months out. He gave me little to no guidance on how to manage my pain in the meantime.

Two months passed and the night before my pre-op appointment I received a voicemail close to closing time regarding my portion of the surgery I would owe. Two months and not even 24 hours notice to come up with my portion of approximately $500. I did not have that money on such short notice. It was now the morning of my pre-op appointment and I was scrambling to make it work as I had waited long enough already. I asked the receptionist if I could pay for the pre-op appointment or $100 that day so I could still be seen and come up with the remaining $400 by the beginning of the next week before the surgery. I was told "that's not how we do things" and then asked if I could "borrow money from a family member or put it on a credit card". In the end my appointment was cancelled. I asked if I could at least have a phone conference with Dr. Heitman during our alloted pre-op appointment time as it was merely hours away at this point and I wanted guidance on pain management. Again, they refused me care. It is clearly obvious this facility has ONE goal in mind and it is not the well being of their patients. Shame on this facility.