Academy Sports + Outdoors, Tallahassee FL

Well the shoe department was a BIG MESS, went for youth soccer cleats. I found a pair of shoes someone had taken off and put in the box ‍️ so stolen. This store previously only put one shoein the box to prevent theft, I highly suggest go back to that method.
1.so the workers interact with consumers.
2.will keep that dept zoned and less junkie (unorganized)

Same goes for men's belt section.

The cashier asked if we found everything okay and I said NO the SHOES are a mess and told her about me finding the box of shoes. Her response was OH THAT HAPPENS ALL THE TIME ‍️

The service was outstanding! Bought my kayak here and got my son an inflatable water park here as well. Will definitely be back to spend some more money again!

Super infectious, no mask required lady behind counter was rude telling everyone to go to customer service meanwhile she couldn't stay off her phone while waiting on us. Won't be back

Great prices and the customer service was pretty good today, we were buying shoes so severalXç people helped us and some were great and others were ok but none were rude, and we got a great price on work boots, so I was happy with the trip!

I enjoyed the store but there were a few things that I look back on and just wish were better. We bought a Cargo Rack for our Canoe and feel we would have loved it if it wasn't a returned item stuck back on the shelf for me to buy brand new. And the Bench we bought was pretty nice with a good price tag. I wish I had better assistance on my shorts I bought for I was looking for specific Addidas Shorts for woman and I was sorta lost. Just bought what I could had found. Maybe with help I would had bought more. But overall just nothing stands out exceptional about this store but it's not horrible either. Just mediocre service. Thank you

Poor customer service by management. Yesterday, I was addressing an employee beside a register about the location of an item. The manager, without regard for my presence ordered the employee to help another customer, in mid conversation. The manager then attempted to walk the employee through returns. The manager was even rude to the other customer, with his demeanor, but he did say "sir". The customer service area was open, where people would normally do returns. I went to customer service and asked them questions, when the manager came over and said "I'm sorry, who are you" in a condescending tone. I am a CUSTOMER! As a consumer, if I go inside stores, rather than online or curbside, it's for one of two reasons: convenience or the customer service experience. Unfriendly management, I'm completely disappointed in my experience at Academy Sports.

Management.
We are members of the ammo camp out crew that will often arrive at 5: 30 or 6 am to have a chance to purchase bullets and shells in your store that opens At 9am. We wait anxiously for the store crew to unbox the ammo and place it in customer service on the counter for all to see. This allows us to see what stock has arrived.so you can determine based on inventory.and your place in line if you should wait or go. Sometimes saving me an hour and a half of standing if a small amount came in.
The point: we witnessed a white female employee take about 900 to 1200 rounds of 9mm bullets off the counter and stash it under her register counter before store opened.after the stock crew had stacked them up. We had already calculated how many of us would not be making a blank trip based on the number of boxes in view.
Sadly, we were not successful. I asked the young black man behind customer service about the missing ammo.he didn't know but suggested they may have been taken to the gun bar for new gun purchases.which I'm familiar with.so I asked the white older gentleman at the gun bar who did have a few of boxes.but had no where near the 1200 rounds.or the BRAND that was removed.
Finally, please ask employees not to hold ammo for their friends.but instead.to join us in line and brave the 37degree weather like we did. Employees should join us too please.
Other than this issue.my experiences shopping at the store have been positive.
We appreciate your attention to this matter.
Thx Craig/980-4442

Good prices on saltwater fishing gear and surprisingly well stocked for the day after Christmas

Good prices. Store brand, Magellan, is good quality. They don’t always keep the shelves stocked though. I’m never sure if I’ll find what I’m looking for, even if I’ve gotten it before.

Employees are very helpful and the store is organized. Good verity of men's clothing, but wish they carried more styles of Under Armour shorts.

This is a big box store full of sports and outdoor supplies and clothing! It's in a very convenient location and the prices are pretty good.

It was clean, well kept, orderly. I was looking for women's boots.not a very good selection for that. There isn't a bunch of variety in the men's boots available, either.
During COVID, the signs say that masks are required. For those of you who don't like wearing one, they do not enforce it (or they didn't while I was there).

Selection of athletic clothes is always good. The rest of the store can be hit or miss, but always worth a look. Pretty clean. Not usually very busy, so it's perfect for pandemic shopping

Nice place, but didn't have any ammo and only 7 firearms. Did have some nice folding chairs so all in all not a wasted trip

Vert clean and modern interior design, and has plenty of options for sports and outdoors. Not absolute top brands but sufficient enough. Good store to get your items and exit quickly.

Horrible customer service. I waited 20 minutes for a customer service rep to get to the department I needed help in. She then went to check to see if they had inventory in what I wanted and I waited another 15 minutes and she never returned. I decided to spend my money somewhere where I could get proper customer attention.

What was once a wonderfully stocked sporting goods store has turned into the epitome of disappointment and rude staff. The gun bar used to be a wealth of information and equipment, none they can't even answer a simple question such as when they will be restocking firearms and ammunition. I understand things are scarce right now, but when do the trucks come in? Is it so hard to just inform your customers as to when the supplies will be restocked?

It was a pleasure visiting Academy Sports on Black Friday. They had plenty of staff available to assist. All were cordial and friendly. Store very clean and well stocked.