ADT Security Services, Jacksonville FL

ADT is the worst, The guy tricked us into buying it by saying that it "came with" the house we had just bought, which I see now is clearly untrue. So uncomfortable and predatory.

Worst Contract and Customer Service I have ever heard of
Our small business had ADT set up summer 2022. From the beginning of the contract, we had massive issues with the equipment/technicians/and customer service.

I want to explain all of these in detail so people reading this can avoid the same mistake that we made by using this company.

During our initial install, before even arriving on the premise the technician asked for directions were rude and yelled at our employee. When they finally found the location (we are around 1 mile away from ADTs local office) they once again yelled at the same employee. They also quickly requested to speak with the owner and were dismissive towards the women working in the office. After speaking with the owner, the install was still done incorrectly.

After waiting a month for ADT to correct this, they sent their 'pro' technician from another state to assist. He drove hours from another state and the light drizzle of rain prevented him from taking the single necessary step on a ladder that was required to move a camera.

After waiting another month for the next technician. They arrived and refused to make any changes to the equipment without approval from the owner. They did not accept the direction from the women working in the office and once again were rude and dismissive. This technician also refused to wait 5-10 minutes for the owner to arrive and promptly left.

If you have read this far and think that this must be grounds for terminating the contract you would be wrong. They categorized all of our visits as part of the initial install and not service visits. If you have problems during multiple service visits they will cancel your contract. They can do this to keep you in the contract for longer, I really do not understand how this is not more recognized as a scam. You have no control over what type of service visit it is.

I had 6-8 phone calls with ADT in a single day (the phone calls kept dropping due to problems at their call center) with the long holds it lasted from 9am-6pm and then a couple more into the next day just to end the contract. On the phone I clearly explained all of the issues we had. They had no time for it and did not care. They tried to offer 'deals' they tried to offer free months (which we never got) and they even tried to send back the 'pro' guy again to fix the issues. Of all the people I talked to a single person agreed that this was unacceptable behavior and told me to call them back specifically and they would end the contract for us. After I spent time detailing all of the issues and called back asking to speak with the same person, I was told that 'I was not able to speak with them', and that cancelling the contract was not included in her notes on the ticket. I was also told that technician's behavior, pretty much whatever it is, is not grounds for terminating the contract.

I tried to get ahold of someone locally to avoid being on hold for so long with customer service. Most people had quit at their local office including the manager for small business accounts, they told me they haven't been able to find a replacement. They gave me the number for two regional managers who have never answered their phones after repeated attempts.

In the end they charged $1600 to a small business for equipment that never worked, they lied, we had a break in attempt during this time period and lost a bunch of time just trying to get them to stop billing us. Easily the worst experience I have ever had dealing with any business.

Please don't enter into this jail they force to stay with them under a 3 years contract that renews automatically no matter if the service they 'provide" does not work my cameras has not worked for 3 months they do not care and they told me if you want to exit adt you have to pay us 300 penalty fee the first service that charges you for canceling horrible service O starts horrible customer service waiting for 2 hours in a call nobody answers.

If you are trying to protect yourself in a domestic violence situation DO NOT get ADT. They misrepresent how the system will protect and fraudulently get you into a 6 year contract. All a determined individual has to do is disable the wifi and the system is useless, but they won’t tell you this until after you buy. Then they won’t do anything to help you and you’re locked into a 72 month (7200$!) contract. They take advantage of people at their most vulnerable.

Horrible company. Have had service for 9 years and I'm suddenly getting false alarms and repeated phone calls after they said they upgraded my system. They call with an alarm notification, send me to customer service, leave me on hold for 15 minutes and then hang up on me. I will be taking my

business and monthly payment elsewhere.

This company is the worst the installer does tell you the truth also no one calls you when you have a complaint. And if you move they do not move you equipment the expect you to buy new equipment why would you do that after 1 year of service.

Equipment does not work and the system is down more than it is functional. Have had the system for 3 weeks now and have been on the phone with customer service for hours of wasted time and had multiple in home visits to "resolve". They pitch a 6 month guarantee for money back but will not allow you to exercise the option. Horrible experience!

Absolutely terrible! Save your self the trouble and DO NOT GET ADT! Customer service is absolutely terrible. I have been trying to end my service with ADT when my contract ends. They refused to do so. They are saying I have another year left. Good thing i kept my contract and scanned it and sent it to them. They have proof of my contract and still giving me the run around. This has been going on for 3 plus weeks. I have spent nearly an hour on the phone everytime. Ending my service when I ask should not get denied or take this long to get an answer.which i yet recieved.when I have my contact that says when it ends. Do not get ADT!

What part of, "Leave me alone, " do you not understand? I keep telling your reps to stop pestering me. I am NOT interested in your service (s)! The best I response was telling me to contact them to ask not to be contacted. Why won't telling your people in person suffice? LEAVE ME ALONE!

A no solicitations sign means don't knock on someone's door to sell them anything.