Advance Auto Parts, Boca Raton FL

Had a bad battery. Guys were fast in testing, diagnosing at no charge and out of there with a new battery in around 20 mins. Super friendly and professional.

Great team of professionals. Just want to thank Muhammad and Anthony for there assistance and the terrific customer service they provided

5 stars for a manager dealing with me and explain the store policy. However, this store does not have same policy as the corporat. I would not shop at this store for that reason, they don't do limited life time warranty returns.

Worst peoples to deal with, they don't honor the warranty
rather than replacing the defective part they tried to pass on to manager that is not on site

On hold for 40 minutes. In store staff extremely unhelpful. Overheard two employees laughing about how their store is just overpriced stuff for bad car hobbyists

Staff changed my battery successfully and I really appreciate the service because even though I can do it, I was dressed up when my battery decided to quit. Thank you!

THEY FIGHT ANY WARRANTY CLAIM! They never want to warranty anything and there is always a line. Today I was in line and a blond walked in, the only free guy behind the counter almost tripped over himself trying to help her before she even let go of the front door. I didn't bother saying anything ladies first and all, even though there is a line. I finally get to the counter and they immediately started making excuses after I called them out on it they looked up my phone # and claimed my purchase wasn't in their computer. Guess what advance, If its not in there its because you didn't put it in there. I have been in Florida 6 years and always, always bought all my parts there. I used to shop at Autozone back in Michigan and NEVER had a problem with any warranty claims ever. Here they want to argue over a 16 dollar part. Thats OK there are 2 auto parts stores that are even closer to my house and you just lost a customer with 4 cars for life I wont be back.

Why does it take 1 hour to get parts or for any one to pick up the phone and leave us on hold. THIS STORE LACKS MOTIVATION! REGIONAL MANAGERS NEEDS TO SECRET SHOP THEM.

Went to get new turn signals, employee sold me wrong product. Only one person could returns when five employees were walking around. Lost 20min waiting for return because one person knows how to; only to be sold another wrong part. Only reason two stars is because its national store. Would prefer a different location more competent staff.

This place has changed in staff and are completely rude and just nasty, i would never set foot in this place again.

Craig and Alec were very helpful in helping me select batteries and installation. They quickly got be me the perfect mounting kit for two new batteries for my Nissan Titan XD Platinum Reserve Truck. Very professional and knowledgeable staff. Store is clean and organized. Will come again.

This was my usual Auto Parts store but today there was a customer being extremely sexists about a lady customer who needed assistance with her car and instead of the clerk shutting down the customer he laughed and supported his sexist comments. I expect more from "professionals".

By far the best auto help in town. Alec was super helpful and efficient with replacing my car battery! Will definitely be coming back for anything else.:)

Terrible customer service. District manager is condescending. Will be filing a complaint with supervisors.