Advance Auto Parts, Lauderdale Lakes FL

I am devastated what happened a couple of days ago at this store. I am a loyal member which my family and I spend thousands of dollars at this part store. With my 3 children in the car I walked up to this store at 9: 20pm on Friday night and the store was locked and all of the employees joined around closing the store early and not conducting business for Advance by closing stores early just to go home. The team stood around on cellphones not working laughing at me thru the glass door I was so upset about the experience. One of the employees knew I was recording went to the back grabbed a sign that states system down which is untrue. District manager corporate please resolve this issue as I am a consumer. Please verify when stores need to be closed thank you! Below I will insert photos.

Too many kids working there, not a professional environment. Also a place of this size system shouldn't be down for 3 days.

Unprofessional customer service from the night shift manager, and unwelcome environment, not children friendly.

It was okay! I went in there for a free battery check up, and one of their guys was very nice and willing to help me in no time.

I don’t like the way they handled this Portuguese man. His English was broken but he understands and speaks English fairly well and I don’t think they actually took the time out to really help him. I’m kinda disappointed in how they treated him.

Best experience. As a woman you Question walking into a auto store. However I was greeted. And took care of quickly with a 100% satisfaction. By a gentleman name zay can't thank you enough super cool dude

I really like this advance, Rob is a very nice guy very professional and kind
Thank you guys.

Helpful staff. Free testing of batteries. Alternator tester not working. Good inventory of anything you need for your vehicle. But I mainly went to get alternator tested and to buy a new one if needed. I had to go to a competitor (Auto Zone) to get the test and buy the alternator. Lot's of parking. Easy to get to.

Great experience, Mac was very helpful, I was having issues with my battery he checked it for me and also charged it, Mac thank you for giving me amazing customer service and being very attentive and helpful you are amazing and we need more people with your personality, thank you for showing empathy with me as I was frustrated after a long day, you definitely help change that, I appreciate you as a person. I will continue shopping at this location because of the excellent customer service from Mac.
- Sandra

If I could give a negative star to this store, I would. Worst customer service ever. I paid for a battery that the manager Phil said it'll be here the next day. I come in after work, expecting a battery after the manager promise it'll be here. No battery. The manager Phil had a different tune for me; telling me it haven't shipped from the other store. I asked before him before I paid do another store has it. He told me no, it has to come from a warehouse. Make it make sense.

I usually go to the plantation store but that store did not have my part. I was referred to this location. Friendly service. I got my part and repaired my vehicle the same night. Thank you AAP.

They need to re-teach customer service to some of thier employees, I've never had an issue here but this individual named Kav should not refer to a customer's as "Yo" and when asked a reason for addressing me as if I was his friend, he say he's from Jamaica. Anyone can get a Job now these days;
Blessup

They checked my car battery which they sold me previously. Reported to be fine. Left location in battery would not start up again after I got to my other destination. On Monday I took the car to my mechanic. Reported I need a new battery. After new battery; car works.

I had a bad experience over at the discount on Oakland Park and 441 I had a young man that was very rude to me so I would never visit that store again

Good service. I find what I look for 90% of the time. The other 10% they tell me where to go.