Advanced Urology Institute - Tallahassee Office

I have requested a simple prescription for 5 weeks with no response whatsoever. I left several phone messages for Dr. Sarvis's nurse and used the Patient Portal to contact the nurse and Dr. Sarvis himself. I gave up. I am stuck with waiting until my annual appointment 8 months from now to get a simple script.

Although the physicians at this office are great, the office staff is 100% incompetent. Theresa Frierson and her boss Joanna are unprofessional and honestly incompetent to do their jobs. Neither Theresa or Joanna will answer the calls from the pharmaceutical company, or return the voicemails they left them. Instead they are argumentative, passing blame, and flat out rude! Theresa & Joanna, keep replying that they are sooo busy. I think they have to be under staffed or AUI has two unqualified staff members in management positions. I guess I will have to resort to calling the agency for healthcare administration…

By the other reviews, I’m not the only one that feels this way

Although the physicians at this office are great, the office staff is 100% incompetent. Theresa Frierson and her boss Joanna are unprofessional and honestly incompetent to do their jobs. My husbands insurance company has called Theresa 5 times now asking for doctors notes to be faxed to them so that they can approve a medication he desperately needs. Neither Theresa or Joanna will answer the calls from the company, or return the voicemails they left them. I am not sure why they are refusing to do something as simple as speaking to an insurance company and insuring they are sending all paper work necessary so that their PATIENT can get the medication that he desperately needs. Instead they are argumentative, passing blame, and flat out rude to my husband when he calls. This sadly is the third time we have gone though this with Advanced and Theresa. I guess I will have to resort to calling The agency for healthcare administration and any other organization I can find to report this complete lack of regard for patient health.

The doctors seem to be helpful, but God forbid you need a script. I was there Dec 20, the script was not sent out, I called Dec 22, no response, Closed Jan 2, Called Jan 3 no response. Called Jan 4, promised a call back which I did not receive. Called Jan 5. Finally talked to someone who claimed the script was faxed. Called the pharmacy.no script there. Called back and asked for expedite (2 minute phone call). Because once ordered it takes 5 days to fill! Mind you it's been 16 days already.no they won't. It will "supposedly" get done at close of day. We will see!

Just spoke to Cheyanne, very immature, rude and unprofessional! I’ll take my copay elsewhere

Unfortunately this place is always so booked up I never get to see what it's like to be seen. Always a 3-month waiting period for apt. Sure hope I don't have cancer, thank God there's another place called TMH physician partners urology that can see you within a reasonable time frame. That's the thing when you're having urological issues if you can't be seen when you're having issues it doesn't do much good when the symptoms are gone by the time this place can fit you in! Shut Down

Very Unprofessional and ghetto to be honest. Their focus is to run a business not to assist patient's in their wellbeing. Although there are some helpful medical professionals that work for this institute, the foundation is chaos. The front desk nurses are uneducated about urine drop offs and usually end up throwing them away or losing them. The triage nurses could care less to be at work, very negative attitudes. I think the company is so big, it's hard to hold people accountable for their nonchalant attitudes.

My personal experience with AUI was no different. I went in for an appointment. I was told by the floor nurse, a 24 hour analysis would be sent to me via mail. 3 weeks later, I had not received anything. I called to talk to a triage nurse that had no desire to assist me. I called back again to talk to the floor nurse (I will not list names as they are only doing what the institute has allowed them to do). Not only did the refuse to fix my issue, they refused to forward me to a nurse that could actually assist me. I attempted to get in contact with someone to assist me 3 times. 2 months after my appointment, still nothing. No phone call, nothing in the mail, and no assistance.

I am writing this review in hopes that the institute will come up with policies and procedures to fix these issues among many I did not list. There are many patient's that cannot advocate for themselves and they are subject to this negligent treatment. Which is a direct violation of the Oath these doctors and nurses signed when they received their license.

Urgent attention seek treatment elsewhere I've been dealing with this company since 2019 for a services that was paid for every 3 to 6 months a bill pops up stating that you did not pay so you go there and you pay in cash you get a receipt from the billing department on the surgery side all that' you paid but every 3 to 6 months the same bill pops up in collections And when you call them to set an appointment to show your Wells Fargo transactions and the receipt issued from surgery side they laugh at you hung up on me on the phone I went down there to show them they shun me out the door and said that you just need to pay your bill

My father, mother and I have all seen Dr. Joseph Camps and his PA Greg LaMendola. I can't say enough about how wonderful they both are. They take their time and really listen. My father saw Dr. Camps for many years and he even attended his funeral, he died at 84. This is true "home town" medical service their provide.

I got an appointment and went today to advance urology. I will say all the staff was really great! I saw a doctor James Renehan and he was awesome. I couldn't be more pleased with my appointment. I do wish they would reconsider and make it easier to get appointment with them as I had to fight and speak to one of the managers there to get an appointment.

I have no clue how good the Dr's are here because you can't get anybody to answer the phone or return your call. They blame it on staff shortage but I know they are raking in the money and can hire as many people as they want. Guess I'll just go curl up and die instead of receiving treatment.

My husband and I have called several time to get his surgery time. All reps said they will call later today to notify us. It is now 7: 30pm and still no call. We are coming from out of town. This is very unorganized. And let’s not talk about the 20minute hold time just to reach someone!

Wish I would've read more reviews before setting an appointment for my husband because this place deserves ZERO stars.

First, we set an appointment for the Thomasville location and the day of our appointment, literally 10 minutes before we were supposed to be there (since we were told to be 15 minutes early) they called to cancel us. Mind you, we'd already driven 40 minutes and by the end of the 3 min call we were parked in front of the building. And the girl on the line was so rude, like it was our fault she had to cancel us?

We rescheduled for 2 days later. No confirmation at all but we figured we had just set the appointment so it should be fine. After traveling again 40 minutes, we find that there is literally no one in the building. Call the number, which tells us the hold will be about 3 mins (it was 15 min) and the girl who answers told us we were scheduled for a different building and confirmed there was no one at the one we were at. I asked to speak to someone about my experiences and she said "oh gosh I wouldn't even know who to send you to" - what!? You've never had a complaint before? Because a bunch of reviews say differently. I said OK who do you report to? "Oh you want to speak to my manager? " YES
She transferred me to a voicemail and I've yet to receive a call back

TLDR; cancelled 10 mins before appointment
Rescheduled at a different building so we arrived at an empty building
Wasted $620 in gas after traveling 40 minutes both ways twice
No one has reached out after we called in a formal complaint
DON'T WASTE YOUR TIME OR MONEY: seriously read the other reviews and go somewhere else

Have had several appointments at AUI. Was greeted in professional manner by front line staff and the nursing staff. Well pleased by my contact with the doctor.

I was verbally abuse yesterday by Gregg LaMendola when I had returned to follow up on pain and x-rays that showed kidney stones. He told me that I was supposedly rude to him on the phone about a week ago when I was trying to get a percribetion for antibiotics. After my first visit there and cat scan, found a infection, I thought they would treat me. After 5 calls and being hung up on I finally Succeed in getting an order for medication. I had to be forward in telling them I needed antibiotics, which I thought that would be automatic after paying for the first visit and getting the results. So yesterday I met with Mr. LAMendola to follow up on my treatment, he spent the whole time brow beating me for about five minutes or more, stating I was rude to him on the phone, his opinion, when I was trying to get medication. I thought it was the other way around because I was simplely trying to now receive some antibiotics, and I would think that would be a given. I had never been spoken to by someone this rude. My daughter was with me so I have a witness concerning this event. I finally said Can I talk now? I told him I was a Psychological Therapist for 35 Years in private practice in California, and never been talked to so rudely, and I am aware how patients are supposed to be treated. HIS response
Was WELL GOOD FOR YOU. So I Will NEVER GO THERE AGAIN. THERE NEEDS TO BE SOME CHANGES IN HUMAN RELATIONSHIP FOR THIS INSTITUTION.

The office staff is absolutely horrible. The ladies at the front desk always have a bad attitude and act like they don’t have time to deal with you. They never call you back when they’re supposed to. Horrible experience, do yourself a favor and go somewhere else.

Absolutely the worst! The office staff is rude and has no concept of even the most basic customer service principles. And, worst of all, they constantly lose or change your appointments - and. I quickly found out this is common practice! The last time I went there, I was scheduled for a follow- up appointment before leaving their office. Then, when I called to get a lab appointment I mentioned the follow-up appointment and was told they couldn't find that appointment so I had to make a new appointment. I was texted a confirmation, which I confirmed. I arrived at my appointment when the day came and after waiting 20+ minutes to be fully checked in, I finally inquired about it only to be told my appointment was scheduled for several hours later. Apparently, someone on their staff changed my appointment without informing or coordinating with me; and, they were going to let me just sit in the waiting room until the new appointment time. I work full time and had planned my whole day around this appointment and had to change meeting times to accommodate the new appointment time when they couldn't find my original appointment. When I asked about my appointment, I was treated rudely and unapologetically. All of this might be worth ignoring if the doctor was any better, but he was even more rude and obviously trying to get me out the door. No attention or interest whatsoever! I will never go back!

I wish we could give negative stats. This place doesn't deserve even one star.

The lack of professionalism is beyond rude.

They do not care about you or anyone else.

Save your money, and Health and go elsewhere!