AdventHealth Medical Group Family Medicine at Riverview

The nurse practitioner I seen was not helpful at all. She just referred me out to another provider. I should have read the reviews prior to going. No wonder they had same day appointments.

Incompetent!

They ran my insurance, assured me I was in network, and then when I took the day off and drove down for my appointment, they informed me that I was out of network and demanded $325 cash for the appointment.

Apparently the Indian call center they use to book appointments screwed up.

I wanted to believe this would be a better experience than BayCare and it started that way and took a deep plunge. They had my name wrong on my record. When I went to get my prescription, it was not filled due to this. I called Advent Health (not knowing what the issue was at this time) and they basically told me to call the pharmacy to figure it out and the most they can do is resubmit the prescription. I'm an asthma patient and hot humid months are a nightmare for me and now I'm without an inhaler waiting for this prescription to go through.

Then I get a bill that's $500 for "outpatient procedures" for a physical that had absolutely no additional work. My insurance covered half. My carrier covers annual physicals and this is my first one in years! With BayCare, even if there is a copay, it's $40. What kind of physical costs $500? Without insurance a check-up costs half that at other practices.

The front desk receptionist was so kind and welcoming for it so be such an early appointment. This made me feel great as a new patient. The end nursing assistant took me right in the the visit room with no delays. My Dr. Margarette Lespinasee was patient with me and very knowledgeable during my physical appt. Easy to speak to, I would definitely recommend and see her again. So glad I didn’t rely on mixed online reviews.

I recently visited this office last week and had a great visit! Mrs. Ruth at the front desk was very helpful with my insurance and billing. I can’t say enough about Sasha who was with me in the back. She was very personable and friendly. From being greeted to going over my concerns she made me feel heard and not judged. I have had different experiences at this office, however I am very grateful for the experience and the service I received at my last visit. Thank you!

I can not put into words how upset I am with this practice. My mother, their patient, passed away 2 weeks ago & yet a Doctor has yet to find it him/herself to sign off on the death certificate so that I can put my mother to rest. This is beyond explanation. Do not use this office. I will be transferring as well.

Some nurses are very rude don’t care about you they call out etc it’s not they’re health so they don’t care

I’ve gotten blood work done for my annual check up and an ultrasound done at the end of August 2022, and now it’s December 9th 2022. I’ve NEVER received any calls regarding the results or anyone reaching out to discuss anything. This whole week I’ve tried calling and left a voice mail on Monday December 5th, and NEVER got a return phone call. I’ve tried to call again 6 times throughout the day of Thursday December 8th. Today Friday December 9th, I’ve NOT received any call back. Very disappointed.