Altec Service Center, Tampa FL

Sat behind truck 75-5 doing 15 below the speed limit and slamming on the brakes to turn with no signal.

Very unorganized. WATCH charges on invoices! Was charged a pre occupational safety check after their repairs. Truck didn't work, service rep wanted to say driver must have hit a "pothole" to cause it to malfunction.

This location has the worst communication problem ever. You talk to one person and then they send you millions of different ways to talk to the right person. The girl at the front desk is clueless, has no idea what the equipment is and has zero answers. I’ve had my machine there for over a month and they still can’t let me know what’s going on with it. Trust me, if you can get your machine repaired somewhere else don’t hesitate.

I visited to see if the backorder times I heard rumored were true. And to see what the ticker symbol is.

I took my Altec boom to this service center with a myriad of malfunctioning issues. Once repairs were made, they called to pick the truck up.

One hour into the next job, there was an issue. I called Danny, the shop manager, and he acted quickly to get us straightened out. Literally within 30 minutes, he and another mechanic arrived at the job site. There was a minor glitch, but these guys knew just what to do, had us back to work in no time.

Not only am I extremely pleased with the repair, but also very impressed with Altec’s rapid response to get the glitch worked out and get back to making money.

Thank you, Danny!