Amscot - The Money Superstore, Orlando FL

Zero! Stars! I am not surprised that this location has such a low rating. I wish i would have looked at the reviews before going in to such an unprofessional location. My boyfriend went in to make our cell phone payment and the cashier named henry was unknowable and un apolgetic for completely messing up the payment. Which by the way hasn't posted to our account yet! We've never had this problem the other location we usually go to makes two payments for $50 and one for $7.00. When he gives me the receipt I notice it said $93 when i gave him $110 to make my payment of $107.00. As well as it being 93.00 on one receipt. He did it completely wrong and shorted my payment. When i brought it to his attention he made a call because he didnt know what he was doing. When he got of the phone he was very rude and bothered he said they dont pay me enough to deal with you kind of people? Then he processed another payment and the receipt says bill payment for $17 tendered $110 and change $93 which he did not give me any change and again i repeat it has not posted to my account. This is completely unacceptable and i am pretty sure i will have to go back again tomorrow because of his mistake. I will be reaching out to corporate he should not be working if thats his attitude towards customers especially when it was his mistake.

This location is very busy, so there's always a bit of a wait. The staff could be a little more friendly and courteous. They act like they are doing you a favor being there.

The manager here names Beni was very rude and hung up on as a manager she has no customer service skills and needs to get fired! Very unprofessional

Angel was very polite and receptive towards my financial needs. I wish more employees at this location demonstrated the same level of customer service skills as him

This Amscot is one of the slowest if not the lowest location in all of Orlando. The employee's are rude and have zero sense of urgency. It's okay to be unhappy about your job or to have a bad day, but if you punish customers for your circumstances that's a major problem. If you have to come to this Amscot be prepared to wait a long time, and don't expect to be treated like a valued customer.

The staff is horrible, they don’t respect customers at all and they are racists and very disrespectful! I will never ever go there anymore! They need to shut this place down!

Legna was very disrespectful and racist this morning, she deliberately skipped me after finishing a customer and took the PR lady that walked in way after I did. She threw them nasty a** tootsie rolls at the window and zoomed pass me 4 or 5 stalls down to her and started talking Spanish. I walk over to let here know I was before her and she clearly stated that there was an order they go by.duh, I come here every month for money orders so I took it as an insult. Then, she said because I left an empty window to come in front of her so she didn't have to walk to me. I lost my space. Very combative and snappy. I don't know her and she has never helped me before so I don't know why she would be so negative. But, Thanks to Jose for understanding and taking care of me right away. She definitely needs to be retrained and an attitude adjustment.

Waited 26 mins on hold just to find out how long it would take me to pay a bill as I was wondering whether I could have my Lyft wait. These ppl need a similar bill pymt place next door so I can go there instead.

Horrible experience. When I came inside I stood there for a few minutes without even being acknowledged and usually when they're busy they will at least acknowledge you. Karen tried to assist me but failed miserably at customer service. I needed a money order for a rent payment that is split between myself and someone else. Normally she gets the money order but this time I had to get it because she was not able to get off of work. They would not allow me to purchase the money order because the apartment is in her name and I did not have proof that it was my residence. I have a big issue with Karen because of the way that she handled the entire situation. She did not thoroughly explain everything to me and when she did speak to me she was very rude and condescending. I don't have a problem hearing no but I do have a problem with the way a response is given. I have worked in banking and I also have worked in customer service for many years. This was one of the worst experiences that I have had in customer service. I wasted at least 20 25 minutes of my time and what's worse is I was mistreated by someone who is supposed to assist me in a professional way. I went right up the street to my bank and was in and out in 7 minutes and I got exactly what I needed without a hassle AND I was treated with respect.

The Lady who got my transaction was rude. Call me to the window just to tell me that I had to wait, then she told me that no cards were accepted so got to use the ATM they had there so my money order was not free, cost me $2. When my transaction was finished I wanted to ask about one of their products and she just turned around and never answered. Not a friendly place, atleast for that cashier.

Horrible customer service. Came to get a money for an important payment. Having the exact money in change. The teller assumed I was with a previous customer and refused me service for something that was not tied to me at all. When ask for an explanation I was met with a snarky remark "Go ask that girl you were with? " I let her know that I had nothing to do with that. Then replied, "Well we just cant do it for you today. "

Extremely uncalled for and disrespectful dont bother coming there just drive down to the next location

So I came here and now I can see why it's a 2 star rating here. Absolutely rude, no sense of urgency. It took me 15 minutes just to get a money order. The one employee was being rude to the customer next to me. He had a blue Western Union pamphlet I guess or something and she waited for him to have everything he needed before she proceeded to ask him if he was paying online, when he was clearly right there in person. So in return. I became rude after waiting, having others placed before me and listening to these women's sly comments towards others. If this were ur first visit, you'd think the glass window is to keep the customers from jumping over the counter.

Always super busy. Lines are long, wait times are long, Agents are very slow paced.its just a mess.

Mayia is the rudest.the rudest.the rudest. I recommend McDonald’s, kfc, the ghetto etc. I came here a lot if y’all don’t fix her mouth y’all will loose my business. She skipped me then wanna get slick cuz I got angry and made me wait extra who gave you that power.

They should close this place. They have bad customer service. Worst manager ever. Racist people.