Angelina Guest House, Key West FL

Room was clean and as advertised. Courtyard pool area was very nice. Very good value compared to hotels in the area. Two blocks from Duvall Street so everything is in walking distance.

I’m so disappointed… I’ve been to the Angelina House for the past 5 years. The wonderful owners sold it less than a year ago. The new owners just canceled everyone’s reservations. Now we need to change our vacation plans. DO NOT STAY HERE…. NEW OWNERS ARE TERRIBLE!

For many years the Angelina guest house has been my go-to while staying in Key West. It was a hidden Oasis footsteps away from the Lively nightlife of Duval. Famous for their cinnamon buns and hospitality we've always enjoyed our stays at the Angelina.

During our last day in the fall of 2021 we would always leave a deposit for our next stay the following year. We were made aware that the hotel was being sold but the new owners would honor the reservations.

Early this summer I found the hotel had a renovation so I went online to check to see how the hotel changed. From what I could see online I could not see any upgrades at the hotel. I went to see if the pricing per night changed and to my surprise I found my room was available for my dates that I had reserved, however the price had more than tripled.

Unable to find a phone number for the Angelina I contacted the Naya as they are owned by the same parent company SMS lodgings. I was informed that all prior reservations were canceled. I thought this was odd as I never received a notification nor did I receive a refund for my deposit.

I contacted a few people that regularly stayed during the same time as I visit and I found out that they were told that the hotel would not be open in the fall because it was under renovation. It seems that the Angelina may have used the guys of renovation to cancel reservations in order to receive upwards of triple the rate that was guaranteed in 2021.

I have sent multiple emails to the Angelina to SMS lodgings and left a message with the manager of the Naya to have the manager of the Angelina contact me and I'm yet to get a response. I have not been issue a refund for my deposit and now much higher price.

I know of five other people who had their reservations canceled unethically

I'd say we had a good stay here as far as our room and amenities go. As other reviewers mentioned, many people had their reservations cancelled at the last minute because new owners bought the place. This was not communicated well and we had to call in a panic to find out if our dates we booked were cancelled. They informed us that the week after our stay would be the "cutoff", so we got very lucky. We had one of the rooms with a shared bathroom. Our room was clean and the bathrooms were clean as well. I am shocked to see the new pricing though. We paid just over $500 for a 3 night stay which I think was very appropriate for our room and time of year (December 2021). Now it appears to be more than that for one night! I would not stay here again with that pricing and the lack of organization that surrounding the transition to new owners.

Our stay was non existent due to the fact that the new owners canceled everyone's reservation and are now just taking "walk-ins"! We had our reservation for 10 months. Luckily we found other accommodations! They have doubled the rates Walk ins are overpaying! Don't stay here! They do not care about service just $$$. The former owners were wonderful. We will never go back. Don't stay here! They are jerks! And liars.said they were remdeling

We stayed there in June and had the most amazing experience. The owners are kind and welcoming. Everything we needed was in walking distance but as we are both 50 we chose to get scooters made it a whole lot easier. The room we booked had a bathroom which was great. The bed was so comfy I did not want to leave it in the morning. I love that this is not a party place. I can not wait to go back.

Angelica guess House Key West FL
Beautiful place nice friendly staff rooms were clean and the place was exceptional well maintained! The pool was very quiet and private No that's all

The new owners canceled our reservation said they were remodeling. We are in town now and no signs of remodeling being done.
They canceled us in December and we still haven't got deposit back. Would not give them or booking.com the time of day. We had to scramble and make new reservation elsewhere. They could have just explained that they bought it and told us there new rates. Would have given them zero stars but there was no option for that. Where is my Damm money!

This place is just great, immaculate and charming. Oh, and super clean! Birthday weekend planned by the boyfriend. He did awesome by booking at Angelina Guest House!

This place more than exceeded our expectations from check in to check out very friendly staff, unbeatable location for Duval street, 3-5 minute walk to mostly anything on Duval. Cleanliness and size of room were amazing the Angelina is truly a hidden gem and would stay here over any high rise or over priced chain resort in key west!

Amazing location and value! This hotel is PERFECTLY situated for walking around old town Key West. Do not bother to bring a car! We got the Belle suite, which has a private bathroom and entrance, and it was a wonderful home base for our trip to Key West. Definitely a superior experience to the generic resorts on the far outskirts of town!

This was such a pleasant surprise! We arrived in Key West last minute with no reservations anywhere. We found this place just off Duval St. Very beautiful, clean and such a great location! We had a late check in and they had everything waiting on us. Beautiful swimming area, nice breakfast. Perfect! Roosters woke us up early but we learned roosters are everywhere! Will definitely go back!

I think this place should stop working, not clean enough for this time, or any, you have to shared bathroom with 4 rooms, that you don’t know the people. Ones you booked and you are not agree they don’t return your money. When I booked this hotel the price was very expensive $700 a night wish I think Is unreal, but it was my birthday, so I want to have some new experience, never been in key west, this was last minute, so the only hotel available was this one. When I get to the place and they told me about the bathroom shared, I was in shocked, I never expected that in a hotel you shared a bathroom and not now with all the problems about COVID They should name it this diferente. I’m pregnant and I explained my situation about the shared and they were rude and didn’t return my money. Front Desck not professional and management either. I can’t understand those good reviews. They don’t really deserved it.

Cute little hotel with a spectacular outdoor pool that feels like a hot tub. The shared bathroom was no problem at all! Stayed in Rosie one. Very clean well cared for establishment.