Animal Care At Twin Lakes Center, Jacksonville FL

Terrible. Misdiagnosis, incorrect X-ray evaluation, 3 office visits, and prep for spay surgery, and the cat doesn’t even have a uterus. Vet calls us the problem when we ask why his office is wrong. $1500 later, our cat got a shot and some tartar removed. Are they inept or shady?

They diagnosed my cat with a uterine infection when she doesn’t have a uterus. They misread basic X-rays and displayed poor people skills. I do not trust them.

The staff and doctor were very compassionate about taking the time and very informative on decision making with my pet. I am very happy with my experience and will continue to have them care for my pet

Great staff, very knowledgeable and friendly! They been in my family for 13years and they've been caring for all my dogs since they were all puppies!

They pushed for a surgery my dog didn’t need then went back and charged me double for it. I had to go twice to get the mass aspirated because they didn’t get a good sample the first time. Dr. Flood kept saying, “it is fast growing. ” Which I didn’t even know to be true because I just noticed it. After driving 30 minutes each way twice, they then call to setup the surgery before even giving me results of the test or an estimate for said surgery. Then I dropped her off at 7: 15am and get a call she was awake and all was well at 9: 15am. Paid almost $800 that day and then got a lovely surprise of another $800 on her recheck appointment because they priced the anesthesia wrong and added another charge that wasn’t even on the estimate for a whopping $670 plus the 50% additional in anesthesia costs. Don’t go here! They must be hard up on money to get people to have surgeries they don’t really need. I only came here to get a mass I just discovered checked out. I wish I never walked through these doors. I came here over another place because I used to trust them. They are messing with peoples livelihoods charging double what they originally said. I never would have approved that. I would give zero stars if possible. Stay far away from this place. I will never be going here again.

A few weeks ago I met Dr. Flood the veterinarian and owner. He was very nice and knowledgeable. Overall very happy with the care my pet received and happy to be established with this clinic.

Dr.flood and his staff are more than amazing they truly care about the animals. Very professional I can’t say enough. Very responsive they go out of their way to make sure your pet is safe and happy. If you’re looking for a veterinarian, I strongly suggest to visit their office. I’ve been with them at least 16 years.

Dr Flood & staff are very helpful & give excellent care for your pet. Been bringing pet here for years & they always answer all questions and take excellent care of her.

Without a doubt, the most considerate, professional, and caring, veterinarian that I’ve ever had the pleasure to deal with. From the moment you walk in to the time that you see Dr. Flood till your check out, they couldn’t be more professional. Dr. Flood is an excellent vet and has always taken care of our Brink and Ira Zoe without any hesitation. Thank you for being there. Thank you for caring. Thank you for your service.