Ascension St. Vincent's Urgent Care - Westside, Jacksonville FL

My experience with urgent care was wonderful. Everyone was so helpful, polite nice and I would definitely go back and recommend the urgent care part to anyone.

However, at the same office, my husband had a primary care appointment. Very disappointed in the doctor. The nurse the level of service. Not sure exactly why it ended up the way it did. When I asked questions I was told I was arguing yes, turn down the help having the doctor just fill out a prescription so here you go and leaving without Talking about any of the other things going on things that we had talked about in the previous appointment that he said he would help with finding a new therapist doing this doing that never been so disappointed in any part of Ascension, St. Vincent, and I’ve been going to St. Vincent’s Since the 90s I’m not sure who to contact because I definitely have a complaint a grievance. Do not want to get completely into all the details however, the doctor that was seen was a someone I would never recommend or have anyone I know thank you very much if you have any other questions feel free to contact me.

I don’t think we will go back to this location. When I called, I was told there was only a 20 minute wait. And if I made an appointment those that walked in would be seen before me. It took them almost an hour just to check us in for to be seen. And it was not busy there at all

First off, the ladies at the front desk were extremely courteous, polite, professional, and genuinely pleasant. The doctor was extremely professional, listened very well, and resolved my issue. Keep up the amazing work.

Hated my visit here in Oct 2023. My son had a bead stuck deep in his nostril cavity. I arrived frantic, both of us wrapped in a blanket. The front desk attendant was super nonchalant and did not speak the best English. She pointed to the kiosk after I asked her how long will the wait be, because the marquee advertised a 9 min wait. That was a lie. The woman told me it wouldn't be long but my son & I waited over 20 excruciating minutes as I held back tears scared of what could happen if he kept trying to touch his nose. Finally our name was called and the physician just pointed us back to the rooms nonchalantly without introducing himself. Once in the room, he said his name and then another nurse came in. They asked about his nose, grabbed a syringe, told me to hold him and then blew the rhinestone out. I was so pleased he was okay that I had forgot about the coldness of everyone. We waited another 15-20 mins for an outtake nurse. They pushed a tablet on a stick in the room to gather the insurance info. The rep told me the visit would be 10% of the visit per our insurance benefits. Thankfully I had an HSA card to pay. 6 weeks later, I receive a bill for $1500! Of which I owed 1300 cause we paid at the office. I'm beyond livid about it because it's extremely overpriced and taking advantage of patrons in an emergency. All they said when I inquired was there is no way to know until it reaches billing. Poor answer because why charge me in office if there will be a bill sent anyway.

Very prompt, efficient personnel! I would highly recommend St. Vincent’s Urgent Care. It was my very first visit and I will definitely return if ever in need of urgent care!

I had a great experience, they were respectful, and cared more about me than my doctors office, I recommend them to everyone

Friendly, professional, and caring staff. Got me through a bad reaction to an antibiotic shots today. Thanks to all the nurses who took excellent care of me, especially Rick, the Nurse Practitioner. Highly recommend 10/10!

Had an appoinment for 1: 15 pm never left until after 4pm. I had to checkin online and found out half hour later that it did not take so I had to checkin with their tablet. There were elderly people who could not checkin with a phone. Customer service did not show great concern in helping people checkin. Service was slow for whatever reasons. I had to go to the checkin desk and ask why is it taking so long. I tried cancelling my appointment and they convinced me that it I will be call back shortly. That did not happen. Too make matters worse, after being called back to see the physician, I was told to check with my primary care doctor about my issues. So basically, don't even know why I went to see them. I walked away feeling like I wasted my time, my Co-pay
with no diagnoses.

It was very clean, staff friendly, on time for appointments, Dr.was very nice and thorough.

Kristina Rijo is the best she listens and tries very hard to make you feel comfortable while there and when you leave. Highly recommend.

This is the worst medical facilty I've ever been too, and it's mostly the business part of it, I wouldn't recommend this facility.

I called every day for a week they never answer the phone. Always we will call you back in 24 hours that is unacceptable but they don’t even do that they never call back. I went to their office to get some answers there was three women sitting there with nothing to do no one in waiting room why can’t they answer the phone.

The staff and doctors were very helpful and respectful. They helped me with my issues in less than an hour. Thank you

I was taken back pretty dang quick/no waiting at all. The staff was friendly, appreciated the well educated medical team.

Facilities are amazing for an urgent care facility- immaculate, huge! The staff is professional, kind and knowledgeable. I will not go anywhere else