Aspen Dental, Sanford FL

I was impressed with how the dental tech took the time to carefully work around my gums. I have had experiences with other dentists that would tear into the gums to get them clean.

I would say the staff was very helpful and nice. Very welcoming place. They accommodated your needs and wants. I would recommend this place to friends and family. Will be making aspen my Dental from now on. I wen in for a problem and they solved it and fixed it beyond my expectations. Thank you to every one who stood there after their shifts to help me out. Hands up to you.

You guys overcharge almost everything.all these people want is money and will stop at nothing to take every penny from your wallet.it isn’t always about the money, and these people are the complete opposite of honest.

Overall I had a good visit the staff is friendly and polite made me feel at ease.
I am confused though about the Covid. They require masks to be worn any out of office even though I’m fully vaccinated with proof. But amazingly as soon as you step behind doors into the examination rooms a mask goes away the Covid goes away.
So it raises concerns. If the vaccine is supposed to protect me and those around me why am I wearing a mask in the doctors office. If the mask is in effective why are we getting it. Aspen Dental has a corporations to do the staff and patients favor and get rid of the mask mandates. The mask does nothing

I had an initial consultation where, at the conclusion, I met with the office manager to discuss scheduling the cleaning. I was quoted a price and advised of availability the following morning. Upon arriving the following morning I was sent to meet with another office manager and was told that, in fact, the quote I was provided was incorrect and the new amount would be greater than 2x the original quote I had already signed to approve of.

I advised the office manager of my quote from the day prior and she offered to reduce the new increased price a little bit. When I advised I still did not want to pay the increased price, she put a pamphlet in front of me to tell me what will happen to my teeth if I don't do the cleaning as some sort of scare tactic. I advised I will do the cleaning at the agreed price which I signed for the day prior but they would not honor it.

There's two scenarios: 1. Managerial negligence in which they have employees giving quotes who are not qualified to do so, or 2.bait and switch tactics are how they operate. Either scenario led me to not move forward with using Aspen Dental in Sanford again.

They are very nice and made me feel really calm while there and that's saying something since I'm normally scared of going to the dentist. They also work with me to fit everything into my budget.

Doctors and staff are very knowledgeable and professional. They have the latest technology on dentistry and make you feel real comfortable. They truly know how to treat a patient.

Wow! I have to be honest, I have sensitive teeth. SUPER sensitive. I often end up weeping during procedures. When Dr. Hernandez and Alex were working with me, they were awesome. They made me feel at ease. But more than that, I feel heard. All my concerns were met with honest feedback and professionalism. Not pushy, but gave recommendations based on the best options for my health. They offer financing and the office staff is accommodating. My crown fell off last night and I had an appointment this morning. Great people to work with. Clean and new facility. HIGHLY recommend.

Listen to the patient! I went to this location because it was closer to me, I went in to get a chipped tooth looked at and to see if I could possibly get it filled or removed. The dentist Duy V Truong recommended a crown plus a deep clean. Advised not to have the tooth pulled due to not feeling pain and the tooth being health, though the chip is close to the nerve. But he even stated the X-ray only shows a portion of what is going on in the tooth, I have minor pain now may be due to them touching it, I don't know. But after going over payment options I refused and decided to leave, after talking with family I decided to have the tooth pulled instead. I called the facility to see if they can just pull it. Duy refused to pull it saying it goes against his morals! What!? I had to call another facility and will be getting it pulled there. I do not recommend going to this facility. I feel Mr. Duy was just after money. $2k+ for the crown and cleaning compared to maybe $160 for an extraction makes me wonder why he refused.

I was terrified to visit a dentist before I had my first appointment with Aspen Dental. Since I had a great experience with the dentists and staff, I will have no anxiety when I go back for any procedures or cleanings. There were NO COMPLICATIONS after the procedures. A 5 STAR rating goes to each person working there.

OMG! Read the poor reviews and BELEIVE THEM. I still wanted to give them a try since they are close to my job. Made my appointment for 5: 15 online. I'm and OCD person so I did my homework. Calle the office to confirm, gave them my insurance prior to the appointment and filled out all the forms online and printed them to sign. I was 100% ready. Got there, big sign at the door "call to check in, and wait in your vehicle" Really? So, I did. Called at 5pm to check in. She said they were busy and that they will call me as soon as a room gets empty. Not questions about me being a NEW patient. I waited 30 minutes and no cal. I called and she said exactly what several of the poor reviews say: They are in surgery and it's going to be like 20 more minutes and she offers to reschedule. So I told them to cancel my appointment. They are too busy to give 1st time patient a good impression, I don't want to see what they have to offer to their existing ones.

I was very impressed with this dentist office their technology superseded anything I've seen so far and the staff was very polite and helpful even Alex offered to get me a glass of water or a blanket while I waited for the hygienist I was completely enthralled with this dentist office.

I was treated so gently and the employees at Aspen Dental were so nice. They feel like family now. And I look forward to my next visit.
Even the equipment that was used was so modern and clean. Sure there were also many precautions taken to insure that they weren’t adding to this “Covid mess”.
All in all, it was a pleasant experience. For this, I am very great full.

Excellent service from the whole staff. Very personalized care and individual attention. I would recommend it in a heartbeat. Thank you so much for all your help.

I came in for an emergency and from the beginning the staff was so professional and courteous especially with covid19 going. The Dr was very informative and helpful. Highly recommend assisted me same day. Thank you for a great experience.

Aspen dental is a wonderful place to be. When you want your smile back this is the place to be. Very friendly people.

As someone that does not look forward to visiting the dentist I have to say that I have had the best experience with Dr. Troung, Alex and Amanda. From my first visit, Alex was so awesome making me feel at ease. Amanda was my hygienist and she was awesome. I cannot say enough good things about Dr. Troung. He is the best! Thank you

I was uncontable at the beginning with Dentis they make ne feel great love the office Dr. Hernandez was amizing, Alex help me out super good and Yannelly was a great help love the office love them. Amanda as well.

First time to any Aspen Dental. Everybody was super friendly and safe. Staff explained procedures and insurance details to where I understood exactly what was needed. I’m happy I went.

They ran my credit without my approval! No one ever asked me to run my credit! Not only that I didn’t do the service because they wanted to force me to take medicine I didn’t want to take I paid 887 for a procedure I decided not to move forward with and will not refund my money it’s been 4 days fighting for my money and they will not refund! Don’t go here and don’t trust them- lying stealing Crooks! IS THERE A WAY TO GIVE 0 stars