Atlas Services, Delray Beach FL

Did AC work for my mom. Then the AC leaked a week later. Nick told her they guarantee the work for a month and would come repair. Then they sent her a bill for that work which Nick said would be covered.
Then they put her into collections for. Now paying extra what should have been free.

Calling the office is also painful. During my efforts to try and resolve things I was threatened that they have lawyers on staff, recorded without my knowledge, called insulting, and ultimately given zero in concessions to the invoices I was disputing.

Wound up paying about $500 to get an AC line drained - outrageous!

My mom is 91. These people are preying on the seniors in Boynton Beach. Be ware!

EDIT 8/30/23:
The owner is now threatening to sue me and everyone else who left a negative review. It'd probably be worth taking something like this into account when looking for someone to fix your AC.

Original: Summer 2020
A truly terrible company. My 90 year old grandmother called them because her AC broke in the middle of summer, and she already had a maintenance contract with them. The tech comes by, says the AC is broken and needs to be replaced. He says a sales rep will come by in a few hours, and then drives off

A few hours later I come by to meet the sales rep, Bruce. He's an older gentleman with white hair, and at first I got a really good vibe from him. He takes some time to look around, takes some measurements, and then gets to his sales pitch. It's a full on used-car-salesman type presentation/pitch. Telling me the AC is too small and needs to be upsized, the entire stand the air handler is on needs to be replaced, how amazing their company is because they are licensed and insured (oh boy!) and lots of other nonsense. The biggest lie was that because this was an older unit with outdated R-22 refrigerant, it's illegal to recharge these units. I happen to work as an engineer in building construction, and am familiar with HVAC design. I am aware that this was a total lie. AC units with old R-22 refrigerant are absolutely allowed to be repaired and recharged. Companies just can't install new ones. He was flat out lying.

Finally he's done, and he gives the price: almost $11k to switch out a 3.5 ton for a new 4 ton AC. I tell him no way, it's way too much. He begins his car salesman tactics of "well I like your grandma, so let's see what I can do" and "oh boy, the manager is not gonna be happy with this, but let's see if I can do a little more". After a back and forth, and his refusal to take hints to leave, he gives his final price of around $8k for a 4 ton system, but ONLY of we buy right now. I'm saying "around" $8k because he refused to leave any of his estimates with us, so I don't have the exact numbers. I tell him this is a lot of money, and a whole lot more than we were expecting, and we need time to think about this and get a second estimate. He gets upset, refuses to leave the estimate, and starts throwing a temper tantrum because we're not going to buy from him right this second. I had to tell him to leave, and he whines and complains the whole way out. The whole experience was absolutely ridiculous, but his refusal to accept that we weren't going to make a suspiciously expensive purchase on the spot was totally unprofessional. Clearly their business model is in getting to you before other companies and overcharging you, rather than trying to sell a quality service. What kind of a residential AC company actually has salesmen, anyway?

I then call a different AC company that comes an hour later and recharges the system with refrigerant. He says the pressure levels are stable but he'll be back in a few days and see where it's at and check for leaks. He charges $125 for the repair. A week later and after a promising follow-up visit, the AC is still blowing cold. Atlas tried charging ~$10k for a brand new unit to a 90 year old woman in the middle of summer, that another company charged $125 to fix. Avoid this company, and certainly avoid their used car salesman Bruce.

By the way, an AC replacement should be more in the ballpark of $4-5k. Not $10k. Total scammers.

We bought a new A/C unit. The price was agreed upon. Afterwards, costs were added in such as finance charges, which we did not agree to finance, a service call, that we received no bill for and a service contract that was not signed for as we already had one with another company. Kimberly is rude and unprofessional and I would not recommend this company to anyone.

I have had great experiences with Atlas. But I will say only when they send Randy. I won’t use anyone else. He is professional. Always knows what to do. Is easy to talk to. Always fixes what he comes to repair and if he can’t or feels you need to do something else first and most important he is HONEST

Worst customer service ever. I bought a service contract and got no service. All they want to do is collect fees. They have no ownership or desire to help. If you own an investment property do not use them.

These clowns take advantage of disabled veterans and seniors. They don’t cover there warranties when it’s on paper they practice shady deceptive tactics on the older community we have here in boynton beach judging by all the other negative comments that beast that answered the phone the women is a horrible owner.