AT&T Store, Lakeland FL

I've went into this ATT store several times, and worked with Bob and Juan. Although I worked Juan briefly, Bob helped me switch over from my previous service provider and provided and exceptional experience.
I had been a Verizon customer for over 15 years, and recently started driving far more often than usual around Polk County. I checked out ATT as I heard in this area, they have the best coverage compared to the other carriers I went to.
I initially went in just for a quick quote, but with the pricing and promotions they had at the time I went ahead and switched. Bob was extremely knowledgeable about the whole process, and made switching such a seamless experience. I had to go in several times, and every single time Bob was honest, customer oriented and instantly knew what to do in odd situations. I had to have my stuff transferred over several times, and he took the time to not only get my new phone taken care of, but explained the process so well I felt like an expert on phones.
I'm extremely happy with the service provided at the store, and especially working with Bob. I'm looking forward to coming here again to switch the rest of my extended family over, and switching to ATT solved my issue with service. It's worth it.

Service was quick and friendly. However, they couldn't help me because the computers are only set for sales, not help. They recommended Best Buy.

Greatest 5 star experience with Bob!

My wife and I needed to set up a new line and buy 2 new phones. Bob was professional and informative every step along the way. His product knowledge and customer-centric approach made the process seamless and easy.

Ask for Bob by name for any of your needs!

Poor experience at this retail location. Was dropping off my iPhone as a trade in and the employee working (Natalie) was very condescending. Asked for more information into what the amount I was receiving for device in terms of account credits and was told “You can look this up on your own. ” I don’t appreciate being talked down to as a customer. 0/5 do not recommend this location.

Bob Amanda Nadine are super great w/customer services and helping you w/ all ur mobile phones and devices needs

Came in with a problem, walked out with a new phone and saved money monthly. Tech was very helpful.

Scammed, Well, I am going to share my experience tosave future customers from being scam like I was. When I went to buy two IPhones they were offering $700 credits for old iPhones, si I pre order two iPhones and return to them my iPhone X and IPhone 8, (qualifying iPhones for the promotion) when I notice no credit was going toward my new iPhones I went back to the store and they said it will take a couple of months, so I waited, after nothing happen I went back again they said I had to call customer service and they couldn’t do anything so I called and the “open a case” to investigate what had happen, but nothing was fixed so basically I gave two iPhones to AT&T for free, while I am still paying full price for the iPhones I bought, I needed to add a new line, so I went back again and they add the line and then the protection plan that they never mention on the store or offer I had to call customer service two days later after I received an email saying I was enroll in the plan I had never heard off, at least this issue Customer service was able to fix. So don’t be scammed by AT&T and in particular this store

Mr Alex Roushia did an amazing job serving us and answering all the questions me and my girlfriend had
He went above and beyond
Thank you for serving us

Came into the lakeside Village AT&T to get my phone transferred over to a new phone. I was greeted quickly and they was very professional. Alex Roushia was the gentleman that helped us. Definitely recommend this store.

Not helpful at all with service issues. Didn't even offer to call IT help line to help walk thru any help.

Chris was amazing in helping me replace my stolen phone and recovering missing contacts/photos

I feel the supervisor Alex and manager Jeremy discriminated against me they literally said I can’t help you go out and I buy my phone at the store Amanda was awesome with me

No wait in line (place was almost empty). Received the information l wanted even though the employee appeared to be in training quickly asked for help when he didn't know the information asked.

Customer service is great, but make sure they link everything you buy to your account! Especially those “lifetime warranty” screen protectors. Today I came in to change my screen protector because it was cracked and they were like. “sorry we can replace it for free since when you previously bought it wasn’t linked to your account and we can’t prove you bought it here”. I am very unpleased with this experience (spent extra money today when it should have been FREE).