AT&T Store, Fort Myers FL

This is a long overdue review. Kudos to Zoraida for taking such good care of my wife late on the Friday before Christmas. She was patient, courteous, and warm, with great humor and an outstanding customer service approach. Zoraida even stayed late a half hour after closing to make sure my wife’s new phone and service was fully functional with all data transferred. Definitely a great experience and service we appreciate!

The gentleman who was attending was very kind and helpful, he was by himself but very professional with a smile, if I remember his name is Jonathan, thank you so much for your help. Very patient.
Only the timing was the issue but like I said he was alone and try and every single customer that had arrived to the store, but with quality of service would wait again.

I was in this store today. It was such a great experience. It took less than 15 mins to order a new phone & case. Semaj was knowledgeable, friendly & super efficient! This isn’t the closest store to me, but I will return here the next time I need something!

Semaj was extremely helpful and very patient with my family as we were upgrading to a plan. 10/10 would recommend

Semaj was amazing! He explained everything in an energetic and friendly manner! Thanks for making it easy!

I had a good/ easy time in the AT&T store yesterday, making it better than I'd thought it would be, which was a huge plus for me! I was extremely satisfied with the outcome of my visit to the store and getting a new phone on my plan! Great prices and products!

All 3 of the gentleman that worked in the store were VERY professional and made the whole experience easy. Highly recommend this AT&T location.

Got helped with a phone trade in today. Great staff who were quick and willing to help. I was in and out in 10 minutes.

I was ĥappy to meet the two gentlemen at this location.
They were helpful, knowledgable and very pleasant.
I would recommend this store at Gladiolus & Lakewood Blvd.in Ft. Myers to my friends and family.

We had a great experience at ATT- Gladiolus. Felecia was extremely informative and helpful. All in all a pleasant experience.

Extremely pleased with the assistance and customer service at this location! GM Felicia is truly exceptional – always incredibly knowledgeable, professional, and patient. There are AT&T stores closer to where I live and work, but after receiving help from Felicia I won’t even consider going to another location. She is an absolute pleasure to deal with and a true asset to her organization. Thanks so much Felicia!

Horrible Customer Service, from Darius to a Lousy Woman, don't know her name!

Can't wait until I can get out of this contract and go back to Verizon!

Have been with AT&T for years. We always go to the same location for our phone updates. This time, we decided to try a different location. Here, on Gladiolus, we met Darius. He was pleasant and knowledgeable and, most of all, knew his business. We enjoyed an exceptional experience and got our new phones. Darius reflects credit upon himself and AT&T. Thanks, Darius!

I've been an AT&T customer for many years and have never had the good fortune to have someone help me at the caliber of Felicia. Felicia loves challenges and excels at exceptional customer service. She was determined to overcome incredible technical obstacles to retrieve/'port in' my landline business phone number to a mobile phone. The process took more than 10 hours spread out over weeks. Felicia even monitored the process on her off time, since Century Link would cancel the process at odd hours of the day and night. But Felicia prevailed. One day while we were waiting for the other phone company to respond, I observed Felicia patiently assisting an elderly couple. During that time a harried man came in and waited maybe 5 minutes before bellowing that they were going to report her for "just chatting" and making them wait so long. What they didn't know, but Felicia did, was that the older couple needed more than technical help, they needed a listening ear. There was a trainee behind the AT&T counter watching it all. Hopefully she learned from Felicia that this is how you win customers for life. As I now am.

I called Felicia the general manager and unfortunately nothing was working so I went down to AT&T office on Gladiolus Drive in Florida and dealt with this gentleman name Darius and he is one genius for doing what he did to help me. I ended up needing my insurance on the phone to get a new phone. He is an asset to AT&T and he is it even more of an asset to Felicia the two of them are an amazing team……

I was at the store a few weeks ago with an issue with my mom’s cell phone and Darius was amazing. He is very professional and quite a gentleman. Great service.

Felicia is amazing! I have been to many AT&T stores over the years and she really knows her stuff. She was patient and very knowledgeable. I went to a few AT&T stores on Black Friday looking for a new phone and this is the store I ended up making the purchase at all thanks to Felicia. Highly recommend!