AT&T Store, Orange City FL

Orlando came to my aid before the entry door closed! He was friendly & courteous AND fixed my issue within a few minutes! Thank you, Orlando!

Went in to upgrade my wife’s iPhone and Apple Watch.i met with Alfonso, one of the stores sales representatives. He took the time to show me the phone and watch my wife told me she wanted.i returned the following week and Alfonso was taking care of another customer. Tayla greeted us and checked us in. The store manager, Sebastian took great care of the upgrade for us in a timely manner. The store is very clean. The atmosphere is very pleasant. And my wife’s new devices were setup and working before we left the store. This store location exceeded my expectations and will recommend to everyone to go here. Thank you for the best service!

I recently encountered an unusual issue after purchasing an iPhone from the Deland location. (For those interested in that experience, I've left a review for that store. A special shout-out to Mr. Stephen McDuffy.) Despite the positive purchase experience, I ran into problems activating my phone, which frustratingly remained in SOS mode. Multiple over-the-phone attempts to resolve the issue were unsuccessful, leading me to visit the store for a new eSIM QR code. Unfortunately, the Deland store was out of stock but directed me to the Orange City location – a suggestion that turned out to be a blessing in disguise.

Upon arrival, I was warmly greeted by Marcus, the store manager, who appears to have instituted an impressively efficient system at the branch. After Marcus swiftly checked me in, I had the opportunity to observe the store's other associates artfully and patiently assisting a diverse range of customers. Their professionalism and genuine care were evident.

When my turn came, Marcus personally attended to my issue. He took the time to sit with me, intently listening as I recounted my challenges, never once interrupting or showing impatience. With reassuring confidence, he promised a resolution. While the optimism was comforting, it was his expertise that genuinely instilled faith.

Despite multiple SIM and device swaps, the challenge persisted. Not one to be deterred, Marcus escalated my case to Ryan, a knowledgeable Tier 2 support professional. Together, they deduced that the system was erroneously refreshing my old IMEI number, thereby blocking the new one. Once addressed, my iPhone sprang to life.

Remarkably, this entire ordeal spanned nearly two hours. Throughout, Marcus remained unflinchingly calm, courteous, and committed to helping me. His resilience in the face of such a perplexing issue was nothing short of commendable.

I am deeply grateful to Marcus for not only resolving the problem but for the patience, kindness, and dedication he displayed. Many thanks, Marcus, for your exemplary service!

If I could give this store a 0, I would. I wasn’t even acknowledged at this store. No greeting. No “I will be right there with you”. I understand, that everyone is busy, but if you see a customer come to your store. Say, hello at the least! It’s okay, we went to another store.

I had an issue with my bill and I had to add a line and Jeremy B. The retail sales consultant made sure he helped me and leave out of there with a smile on my face. If you need help ask for Jeremy

Kenny the insurance in store supervisor was an excellent help. He took the time to explain everything to us. He showed compassion, patients, and took the time without rushing us. He is an excellent human. Thank you Kenny

Rep that I talked to was rude about my son and short with me when I was asking questions. Did not explain anything to me when asked and just kept telling me “ idk idk idk”

Trinity Rivera was our rep at the Orange City store. She was knowledgeable, kind, patient, and helped us through the process. Would highly recommend her!

The man that helped us was nice the regular sim didnt work so he did an eSIM amd then when we left the store not even 20 mins later my sim card wasn't working and having to chat in did nothing either I still have a non working cellphone days later now. I'm just not sure anyone can fix my phone at this point. I was told it was escalated to tier 2 and they would get back to me. It hasn't happened yet.

Jeremy was a pleasure to speak to. He was very knowledgeable and awesome trainer. I am a senior and had a problem with my account he was very accommodating.

Top of the line service Jeremy went above and beyond to make sure all my needs were met couldn’t be happier. Thank you!

This store took an hour for a READY for pick up order. They are not very good at multitasking apparently.

I upgraded my phone at ATT on enterprise in orange city. My rep was Jessica, super knowledgeable! Very patient with all my questions and showed me all they had to offer with phones and watches. She was very with it, she knew promotions and deals that would fit my needs. Great experience

I messed up my phone really bad, so bad my phone kept random dialing and speaking out loud. I came to this store at 7: 30 pm after I waited for 2 hours at the store in Deland only to be told to come to the store in Orange City. Long story short, Lenny saved the day. It was late and there were many people who were still there. But Lenny knew what the problem was and solved it. If you ever need help, please go see Lenny at this store. I am forever grateful he fixed my phone.

Jessica representative was amazing. I go in every time with issues and she resolves them. She is caring and very detailed. She deserves a raise.

All I can say is WOW the best experience I have ever experienced in an AT&T store! I have been a customer for over 10 years and the dedication and high level of customer service Marcus and his team have is amazing! Thank you Marcus for helping me with my seamless upgrade! Orange City will be my forever home!