AT&T Store, Cocoa FL

We knew as soon as we walked into the store we were wasting our time. We even had an appointment and had ordered online, but the two stool warmers sitting at the counter could care less. We knew better having been here before, go to Merritt island or Titusville as these folks seem to hold you in contempt for just walking into the store.

AT&T sucks they charge me a $110 for the same thing When I can go to any other provider and get the same thing for 50? I'm done with AT&T.

I should have read the previous reviews from Yelp before going to the AT&T store in Cocoa, Fl. First, they do not have a good selection of phones. The first 2 I ask about, they did not have in stock. The one I did choose they only had one color. Next, the customer service representative was trying to help me, but she was not fully trained on the process of setting up an iPhone. My old phone was broken, so I just wanted to go in and buy a new phone and be good to go. But boy did I make a mistake. The employee helping me did not know how to properly transfer all the information from my old phone to my new phone. I bought several hundred dollars of phone products. Since the lady did not properly transfer my information from one phone to the other, I had to make a phone call to get information on setting up some applications on my phone While in the store. The shorter guy with black curly hair said you can leave now. I said are you closed? It was 5 pm, August 24,2023. They do not close till 7 pm. So he was not only rude to me, i was doing their job, because they failed me! So after I got home I spent over 3 hours trying to fix their screw up. Then another 2 hours on the phone with AT&T and Apple. I plan to go back tomorrow and see if they can finally get my phone right. Big waste of time and money. They had no problem taking my money, but product and service was terrible. Not very happy, due to the fact I wasted over 5 hours after I left the store because they did not properly do their job. Also, I lost important information when I was trying to fix the phone, that they did not properly transfer over. The sad part is, I trusted they did their best until another professional advised me, the did the least amount of work and did not complete the job.

They were so quick and helpful. There was some confusion from a previous store and call, but they were able to rectify the situation. If something wasn't showing, they put in the effort to call and check/correct!

They need more reps and equipment, I went and ordered a phone to be shipped there but because there was only one employee ups could not drop it the package now I have to wait until they can bring it back.cause I can’t change delivery options…ughh do betta

I've been coming here for years and I will continue to do so thanks to their short wait time and excellent customer service. I recommend this store every chance I get!

UPDATE: I wrote my initial review 6 years ago and I’m glad to say that although the staff has changed their hospitality and moral has not. Today I watched Kain effortlessly work with customer after customer while helping me upgrade and he never appeared rude or disgruntled. He even took his time and assisted a disabled woman with a traditional watch. I appreciate him and will continue to frequent his establishment.

My phone suddenly stopped working, it went straight to the AT&T screen and nothing I did would get it started again. I was texting with my granddaughter and she was sending me pictures of my great granddaughter so it was very important that i get this fixed. I went into the store and the salesman Kane was extremely helpful and had my phone working again within 10 minutes. I am so very grateful to this young man.
Koodos to you Kane and thank you so much.