AT&T Store, Orange Park FL

Allen and Jake (store manager) were awesome! They went above and beyond to help. Great experience!

Very helpful location. Highly recommend Stacy if they are there. We were able to patiently walk through many options for our plans and the assistance was better than any other AT&T location I've ever been to

I just got off the phone with a lovely lady by the name of Tanya. She was very professional, very knowledgeable, and she was able to help me and answer all the questions that I had. Thank you

I hate writing reviews but the service I received from Tanya warrants it. I recently came in with an issue for a family members phone. She not only gave me all my options to resolve my issue but be reviewed my contract resulting a lower bill. Nothing better than going in with an issue
and walking away with lower bill.

After many years of procrastinating going to AT&T for a new phone I finally decided it was time. I went in and was immediately greeted by the team at AT&T. I worked with Stacey on my options for a new phone and looking into charges on my account. He was incredibly helpful, kind, patient and explained everything in detail. He seemed to thoroughly enjoy his job and never made me feel pressured. I felt welcome, comfortable and in good hands to get the best deal possible. Thank you Stacey for all of your help! Truly exceptional customer service!

My husband and I had the pleasure of working with Stacey B. We completely appreciate his humble yet self assured demeanor. We felt like he was committed to giving us his very best service and he was not just trying to make a sale. We definitely look forward to working with Stacey in the near future and want it to be known to AT&T that this young man is an asset to their company.

Jacob went above and beyond to solve the problems we ware having changing carriers from METRO PCS to ATT. We ordered a new cell phone from Targets with ATT in Virginia and the ordered was not processed for shipment. Jacob had the phone in stock and did the process to activate the phone.

Stacey was a great help. He saved me from changing carriers when others could not help with my situation. He was very respectful and patient.

The sales people were super friendly and helped me walk out with a brand new S23. Got a 800$ credit for my old s9. So after I payed taxes on the new phone I basically got it for free

Jacob’s customer service was stellar. Cannot say enough. We gave him a few complex transactions, an elderly customer, the works! He didn’t miss a beat. Courteous, kind, efficient. Thank you Jacob.

Tanya was very professional and helpful throughout the whole purchase of my new IPhone Pro Max, very informative and understanding of what we wanted to accomplish. Highly recommend her to help with any questions or issues you may have. Absolutely happy with the outcome for everyone.

I just had the best experience I've ever had at AT&T (they've generally been great, but this was phenomenal). I went in, hoping to find a cheap replacement for my iPhone XS, which was starting to glitch with age. I figured I'd get a 12 or 13, but with Omar's help, I was able to get the newest 14 pro max for $400 total with rebates! It'll be $12/mo, which I can afford, even as a broke teacher. Seriously, thank you AT&T and thank you, Omar!

Jesse was a great person work with at the store by himself but still helping like 4 people at 1 time was fast and efficient and got us everything we needed while saving us some money

I went into this store on April 4,2023 (BTW was my 70th bday). I had hoped to walk out of the store with a new phone. I walked in and there were 2 male employees assisting a couple. I have no problem with that and was more than willing to wait my turn. However, upon walking in, neither employee looked up at me and acknowledged me, greeted me, asked if they could help me, advise me to look around and they would be with me soon, NOTHING, NOT A WORD…. I hung around for a few minutes, kept turning my head to make eye contact with them and I may as well had been invisible. They still NEVER said a word to me so I walked out. I wasn’t able to get their names since they never approached me or identified themselves. Totally bummed me out on my special day. Unfortunately, I had to wait until the 8th before I had the opportunity to go and get a phone and I took my business to AT&T located at 1786 Blanding Blvd, Middleburg, FL where Lisa Mahoney, the Sales Manager greeted me and helped me within a couple of minutes, if that. She’s amazing, as were all her staff, and everyone who opened the door was greeted professionally and with a smile. Now that’s my kind of business and I will use them from this point on. I do not recommend this store. I hope the manager of this store can review the schedule of who was working, and I would hope they are informed to be more attentive to customers walking in. As a senior, I can’t tell you how they put a bad taste in my mouth on an eventful day for me.

Helped out yesterday and helped me today with new issues. The place to go for all helpful needs in my opinion going above and beyond

Went in today Omar was a great customer service gave as all the good deals always nice really appreciated him and his time

Erica and Omar were the best. Loved the service every time we come to this store. Welcoming friendly helpful and knowledgeable. Love our new phones. Erica thank you so much

Went in to upgrade my phone because it's been a while and this guy Omar really helped me out. I was satisfied with the price and I didn't feel like he was trying to upset me. He offered me things I was already considering! This is why I like coming to this store!

Jesse was great. Very friendly and helpful even while having other customers. Thanks Jesse!