AT&T Store, Davenport FL

The representatives Alejandro and Joshly were great with their attention and help. They did everything possible to ensure that I left the store satisfied.

Alejandro and Joshlyn were great, if you go there, they will take care of you! They were able to help me. I really recommend them 100%

Worked with manager, Kevin, to upgrade my phone. He was wonderful and very knowledgeable. This is a great store with a great staff!

I have never been ignored and discriminated against as I was in this store tonight. I came to ask questions about a phone I purchased at this location just 10 days ago. When I came in after 5 mins I was advised that Joslyn the service representative working would be with me in one moment. 10 mins passed and another customer and their son come in and she assisted this customer for about 5-7 mins then another customer came in and she also answered their questions. All customers and Joslyn were speaking Spanish and i do not. She initially did not assist me and I’ve been an AT&T customer for 15 years at least. I should have been treated like the rest but I was ignored.

This review is for Joshly Ann. She was very welcoming to my family and myself. She took the time to answer all our question and made us feel very welcome. It was a pleasure doing business with her. She help me update my entire account with the latest gadgets and made sure we were well inform a long the way and what to expect after our visit to this location. For the quality of work she gives to this location she honestly needs a raise. My family was so impressed with how well she took care of me that they wanna do business with her. Joshly thank you for being awesome!

During my recent visit to the AT&T store, I had the pleasure of being assisted by Joshly, a representative who exemplifies what customer service should be. From the outset, Joshly displayed an admirable combination of professionalism and product knowledge, which significantly enhanced my shopping experience.

Her approach to customer service was both engaging and informative. Joshly took the time to understand my specific needs and preferences, ensuring that the solutions offered were tailored to my unique situation. Her in-depth knowledge of the products and services available was evident, as she confidently navigated through various options, making complex technical information easily understandable.

What truly set Joshly apart was her ability to create a welcoming and friendly atmosphere while maintaining an utmost level of professionalism. She patiently answered all questions, ensuring that I had all the necessary information to make an informed decision. Her recommendations were thoughtful and considerate, focusing on providing the best value and satisfaction.

The level of attention and care provided by Joshly was exceptional. It was clear that she is dedicated to not just meeting, but exceeding customer expectations. This level of service is a testament to his expertise and commitment to excellence.

In conclusion, my experience at the AT&T store was made remarkably positive thanks to Joshly. I would highly recommend this store to anyone seeking knowledgeable, friendly, and professional service when choosing their telecommunications products and services.

AT&T Davenport helped me Joshly, very knowledgeable, excellent customer service in short, super efficient! Thanks Joshly!

Joshly at&t was awesome and very attentive. Make sure to go see her at davenport store. Very nice and sweet personality

Alejandro gave me the best service for the lowest price. Totally satisfied with his customer service.

Kevin was amazing. He was very helpful and knowledgeable about the Apple Watch I purchased. I would recommend this store.

Kevin was awesome and helped me change my phone! It was quick and easy. He helped me transfer everything and even helped us change our plan and saved us money! Will continue to go to this store! 10000/10 recommend!

Edwin and Joshly provided great service and I was able to upgrade my phone really fast, they made it super simple. Now I got the 15 Plus!

Joshly the girl who attended us was espectacular customer service. Great service in this store. Awesome Girl.

The store manager Kevin was great, helped me and my family out. Gave us a great deal! Definitely go to him!

CUSTOMERS DONT WASTE YOUR TIME HERE Definitely horrible experience worst customer service experience I've had In an att store I receive my new iphone 15 pro and needed to change to activate the phone with a different line on my account. Enter this store there is an employee on the left sitting laid back on the back of the store a young lady asked how can I help you I started explaining to her and the other employee from the back very unethical interrupts our conversation and started asking her out loud how are you going to do that I don't think you can do that and if you can do something you have to charge him and has to pay a Sim card when the new iphone doesn't have a Sim card is electronically and that's were all the negativity and impossibility started from their end coming up with so many excuses not to do the work when I started asking my self is this really happening and in additionif the store was full but i was the only customer at the moment I guess I interrupted their play time. Then he continues to tell his coworker you are not going to be able to do it then I interrupted him telling him 2 days ago the I went to an Att store and resolved my issue and he continued to reiterate you will be charge if you want to go on I told them forget it I already went to the store and help me out and fixed my problem in a fraction of minute. He asks with disbelief an Att store? I reply to the employee forget about it I then told my son lets go to the other att store and left this store they treated me in a professional kind and with a smile on the face never brought any negativity did a tremendous job if you need to fix something or get some real help with the best help you can get go to 2300 Deer Creek Commerce Ln Bldg A Suite 200, Davenport, FL 33837 and ask for Nelly or Slade and the other gentleman can remember his name but super friendly with lots of knowledge had to drive for over 20 minutes away but was well worth it compare to this store that was 4 minutes from my home but never again going to this store ever again don't visit this loughman in 17-92 store.

Buyer beware. Kevin “the store manager” is the most unbelievably rude person I have encountered. Before I could tell him my issue he said he couldn’t help me. After insisting on speaking with some three times he finally called his manager, Edwin. Edwin on the other hand was helpful and polite. If Kevin is working, when you get there, you are better off calling the reps overseas

I always go back to Vanessa with any questions o rissues and she's always able to help

Came into the store with a couple questions and a nonworking phone, Vanessa was great and explained exactly how much my bill would be with my new phone.